Can't listen to songs added directly from the computer on my phone

[R4NG3L]

Since not every single song is available on Spotify, I've been using my computer to download them from the internet and use them on the app. I've done that for a while but recently, it hasn't been working as it should. I can still save the song on my account and listen to it through my computer, but I cant do it on my phone, the song pops as 'unavailable' and I cant do anything with it. Can't listen to it, can't put it on any playlists, can't download it (even though I turned the 'download' button on in the computer, it still didn't download on the phone). I was hoping somebody could help 🙂

Here are a few images of what's happening. My Spotify is in Portuguese, but it basically says ''waiting to download'', even though the download button is turned on, and it shows what I said about not being able to do anything with the song, after clicking in the '3 dots'.

[Joe]

"Waiting to download" indicates that your mobile can't establish a connection with the desktop client. Here's a list of stuff to check.

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.