Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51512 Views
  • 66 replies
  • 25 likes
  • 51512 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881960 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881960 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27384 Views
  • 4 replies
  • 0 likes
  • 27384 Views
  • 4 replies
  • 0 likes

Playlist often unaivalable offline and logout offline

I noticed a very annoying problem implicating the using of Spotify offline. Often playlists saved on my device are not available offline so for example when I open spotify on the plane or when I don't have connection I cannot listen to the whole play...

  • Newbie
  • I noticed a very annoying problem implicating the using of Spotify offline. Often playlists saved on my device are not available offline so for example when I open spotify on the plane or when I don'...
  • Jonnyf16
  • Newbie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Problems with downloaded songs

Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?

  • Newbie
  • Good afternoon, I would like to consult how do I make the application recognize the downloaded songs in the micro SD so that you do not have to re-download them?
  • Joe
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Changing the order of a playlist permanently

Hi guys.I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chosen order). The only option I know is to create a new ...

  • Newbie
  • Hi guys. I know how I can change the order of my songs in the shuffle mode. But how can I change the order of my own playlist permanently (means, if I restart the app, the songs should be in my chos...
  • Joe
  • Community Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • 954 Views
  • 1 replies
  • 0 likes

Solved!! Can't seem to get this Waze integration working...

So, I have tried everything to get the Waze integration working. I have tried from both apps. I saw an "enable Spotify" setting in the Waze app (which I did), but have not seen anything in my Spotify settings. I can have both apps running when drivin...

  • Music Fan
  • So, I have tried everything to get the Waze integration working. I have tried from both apps. I saw an "enable Spotify" setting in the Waze app (which I did), but have not seen anything in my Spotify...
  • IByrdl
  • Casual Listener
  • 54041 Views
  • 6 replies
  • 0 likes
  • Waze
  • 54041 Views
  • 6 replies
  • 0 likes

Bluetooth car connectivity

Hello,I have bluetooth connectivity in my car, in which i can play music via my android phone. Is this something that is supported by Spotify, as i dont always to connect to the aux port as its a pain to keep taking out to change the music especially...

  • Casual Listener
  • Hello, I have bluetooth connectivity in my car, in which i can play music via my android phone.    Is this something that is supported by Spotify, as i dont always to connect to the aux ...
  • Gothabilly
  • Newbie
  • 18665 Views
  • 15 replies
  • 5 likes
  • 18665 Views
  • 15 replies
  • 5 likes

playing spotify on Samsung s8 via airplay receiver and bmw car

hi there,I had an iphone 6 and recently upgraded to samsung s8. on the iphone i could easily play music at home via airply to my stereo and in the car as it was integrated.now..im having issues connecting to my stereo as airply doesnt work with samsu...

  • Newbie
  • hi there, I had an iphone 6 and recently upgraded to samsung s8. on the iphone i could easily play music at home via airply to my stereo and in the car as it was integrated. now..im having issues c...
  • 933 Views
  • 0 replies
  • 0 likes
  • 933 Views
  • 0 replies
  • 0 likes

Imported music never shows on my songs list

Hi, I've been having trouble with the Android importing feature for a while now. I have a few local folks for songs that aren't available on the app, and I've tried to import them several times, but they never show up on my "imported music" list. I g...

  • Casual Listener
  • Hi, I've been having trouble with the Android importing feature for a while now. I have a few local folks for songs that aren't available on the app, and I've tried to import them several times, but ...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

spotify aux to car stereo

Problem is that when I connect my mobile to my car stereo via aux , it will play a song for few seconds then stops .I have tryed this on WiFi/3g/4g , therefore its not a connection issueI have changed aux cable to a new one , still the problem occurs...

  • Casual Listener
  • Problem is that when I connect my mobile to my car stereo via aux , it will play a song for few seconds then stops . I have tryed this on WiFi/3g/4g , therefore its not a connection issue I hav...
  • ellboo123
  • Newbie
  • 6439 Views
  • 8 replies
  • 2 likes
  • 6439 Views
  • 8 replies
  • 2 likes

Superuser Contribution Lockscreen notification killing battery on Nougat

Hello, I wasn't able to find a topic similar or related to this. I'm using Nougat on a Huawei P9 and the lockscreen notification keeps turning the screen on everytime a song is played or changed when playing music on my computer. Basically, if Spotif...

  • Casual Listener
  • Hello, I wasn't able to find a topic similar or related to this.   I'm using Nougat on a Huawei P9 and the lockscreen notification keeps turning the screen on everytime a song is played o...
  • timmy2k
  • Regular
  • 490 Views
  • 3 replies
  • 0 likes
  • 490 Views
  • 3 replies
  • 0 likes

Spotify Doesn't work in my home wifi

So,when i'm in my home the spotify doesn't work but when i'm using the Wi Fi of another place,it works,doens't work in my home so, what i do? I tried to unistall it,doesn't work,i turn my cellphone off and after a few minutes i put it On and nothing ...

  • Casual Listener
  • So,when i'm in my home the spotify doesn't work but when i'm using the Wi Fi of another place,it works,doens't work in my home so, what i do? I tried to unistall it,doesn't work,i turn my cellphone o...
  • Megamixx313
  • Newbie
  • 1362 Views
  • 5 replies
  • 1 likes
  • 1362 Views
  • 5 replies
  • 1 likes

Solved!! Cant login

Everytime I try to login it says "Enjoying your trip? To listen abroad for more than 14 days tell us where you are at spotify.com.". I cannot change my current location due to it being fixated to Austria even though I currently live in Bosnia and Her...

  • Newbie
  • Everytime I try to login it says "Enjoying your trip? To listen abroad for more than 14 days tell us where you are at spotify.com.". I cannot change my current location due to it being fixated to Aus...
  • lubos
  • Roadie
  • 1287 Views
  • 4 replies
  • 0 likes
  • 1287 Views
  • 4 replies
  • 0 likes

Music thats not on spotify

Hey spotifySo I have been seeking certain soundtracks on the spotify app but they just are not available so I was just wondering if it would be possible to download all the pokemon movies soundtracks onto spotify at all

  • Casual Listener
  • Hey spotify So I have been seeking certain soundtracks on the spotify app but they just are not available so I was just wondering if it would be possible to download all the pokemon movies soundtrac...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Looking for a song

Was listening to Release Radar & heard a song I wanted to share but didn't have a chance to at the time & didn't save it. Half hour later opened Spotify again & Release Radar had changed. Is there a way to find out what songs I've recently listened t...

  • Newbie
  • Was listening to Release Radar & heard a song I wanted to share but didn't have a chance to at the time & didn't save it. Half hour later opened Spotify again & Release Radar had changed....
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Spotify randomly goes silent

I'm a premium user. I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem. Sometimes, when the player goes to next song, the audio mutes, but the player keeps going forward. I have to...

  • Casual Listener
  • I'm a premium user.  I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem.   Sometimes, when the player goes to ne...
  • Screwyouspotish
  • Regular
  • 2500 Views
  • 5 replies
  • 0 likes
  • 2500 Views
  • 5 replies
  • 0 likes

Better Product

While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu loads. Maybe it times out and you try again. Will it ...

  • Newbie
  • While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu lo...
  • musicwoop
  • Music Fan
  • 235 Views
  • 1 replies
  • 1 likes
  • Android
  • 235 Views
  • 1 replies
  • 1 likes

Removed Spotify App which had 6gb of data - Now that space is still not available

Hi, My Spotify App had 6gb of downloaded music on my phone - so in attempt to free up that space, I deleted the Spotify App. However, this has not freed up any space, and now I can't find any way to delete the 6gb worth of files from my phone. I then...

  • Newbie
  • Hi,   My Spotify App had 6gb of downloaded music on my phone - so in attempt to free up that space, I deleted the Spotify App.   However, this has not freed up any space, and now I can'...
  • Joe
  • Community Legend
  • 1228 Views
  • 1 replies
  • 0 likes
  • 1228 Views
  • 1 replies
  • 0 likes

Solved!! Family share

My Spotify premium us on my iPad. I wanted it on my android phone so I invited myself using my Gmail account. It worked great for about a month. Now I'm getting emails saying it can't verify I live at the same address even though I put in the exact s...

  • Newbie
  • My Spotify premium us on my iPad. I wanted it on my android phone so I invited myself using my Gmail account.  It worked great for about a month. Now I'm getting emails saying it can't verify I ...
  • Robert_W
  • Community Legend
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

How do I load the Spotify app on an Android phone without enabling in app purchases?

I have Spotify Premium for Family. I want to load the app on my kids' phones without permission for in app purchases, but the Android App Store requires permission for in app purchases. Are my kids out of luck, or is there another way to load the app...

  • Newbie
  • I have Spotify Premium for Family.  I want to load the app on my kids' phones without permission for in app purchases, but the Android App Store requires permission for in app purchases.  A...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play in straight order

Hi. I'm trying to listen to albums and playlists in straight order, with no success (Android 7, Spotify v 8.4.0.539 armV7). It was possible until last week. What happened? I subscribed to Premium exactly to be able to play in straight order.

  • Casual Listener
  • Hi. I'm trying to listen to albums and playlists in straight order, with no success (Android 7, Spotify v 8.4.0.539 armV7). It was possible until last week. What happened? I subscribed to Premium exa...
  • Msoaresds
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Solved!! Local Files sync - Error

Hello guys. A few days ago I "desynchronized" one of my playlists and it contained some songs that you only have on my computer. I sync the playlist again, but the songs on the computer did not sync. I have already done all the procedures to reinstal...

  • Casual Listener
  • Hello guys. A few days ago I "desynchronized" one of my playlists and it contained some songs that you only have on my computer. I sync the playlist again, but the songs on the computer did no...
  • Joe
  • Community Legend
  • 1119 Views
  • 3 replies
  • 0 likes
  • 1119 Views
  • 3 replies
  • 0 likes