Can't navigate the site - can anyone help?

[lynntrott59]

It seems if I turn off my tablet then on again the app wants me to log in, says password wrong, although it is definitely not wrong, I click the forgotten your pw link, reset it, then one of two things: I go to my account through the link in the mail they send to reset the pw, I get into the account but, can't for the life of me navigate to my music. Got plenty of things to go to, adverts, etc but no music.

Another try. Sign in to the app, separately, that is, not through the link in the email - says wrong pw again!

Frustrated! Can anyone offer any advice.

Thanks Lynn

[ItsJamesJ]

Hey Lynn,

Sorry to have you're having issues with Spotify.

Would it be possible for you to try in another browser and/or Incognito/Private?

Let's get this sorted 🙂

 - James

[lynntrott59]

Hi James

Thank you for trying to help me. Sadly, my technical knowledge is very limited and I'm not too sure what you mean by another browser. All I know is, I downloaded an app from Google play store, it was working, I turned off now not working. This happened once before and I just set up a new account but if I do that again, I keep having to start from the beginning with my music choices. 

[ItsJamesJ]

Hey,

That's understandable. I think first if we try a password reset - you can do this here. Then when you get the email with the link, click that link and you'll be directed to a page where you can set a new password. 

When you've set your password, try and log in at play.spotify.com. You'll need to use your username and password, and not your email.

If that works, lets try and log in on an app / desktop program. Again, use your username and password here rather than your email address 🙂

Let me know how it goes,

 - James