Can't skip ads

[showdownhero]

Plan

Free

Country

Australia

Device

Samsung Galaxy S10

Operating System

Android 9 Pie

My Question or Issue

Please see the attachment, I'm unable to skip ads as the icon is greyed out.

I'm using the latest version of android and the latest version of spotify 8.5.24762

[AndrewRobs01]

Hi there, I see that you have Spotify free.

Due to your free plan, it’s not possible to skip ads.

They allow Spotify to offer the service free of charge.

If you don’t want to hear or see any ads, you can check out Spotify Premium, they often have discounts or trials to let you test out the service.

Source (Official Support Page)

[showdownhero]

This is incorrect

Free version does allow ad skipping
https://support.spotify.com/au/using_spotify/system_settings/can-i-skip-the-ads/

[showdownhero]

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@AndrewRobs01 wrote:

Hi there, I see that you have Spotify free.

Due to your free plan, it’s not possible to skip ads.

They allow Spotify to offer the service free of charge.

If you don’t want to hear or see any ads, you can check out Spotify Premium, they often have discounts or trials to let you test out the service.

Source (Official Support Page)

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Did you even read the link you posted?

"You can choose to skip audio and video ads. Skips are unlimited! "

[AndrewRobs01]

Hi there, must be a difference between regions. I'm located in Canada and see this, sorry for the confusion. I'd love to live in Australia! 

[AndrewRobs01]

Doing some more digging, it appears that this is an ongoing issue, where ads cannot be skipped from outside the app.

Sorry about this, if you want you can post this issue to the Idea board and hopefully it will be picked up by Spotify!

I hope I was able to solve the problem for you! Sorry again for the confusion!

[showdownhero]

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@AndrewRobs01 wrote:

Hi there, must be a difference between regions. I'm located in Canada and see this, sorry for the confusion. I'd love to live in Australia! 

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Get a VPN 😉

[AndrewRobs01]

Haha, I should just move there, it's a beautiful country, visited in '08.

Were you able to read my other reply?

[o9ty7nnfn-_br]

I think this is intentional. It will help to bring in more ad revenue. I have been a user for 6 years, on multiple platforms. It seems like I might finally need to switch to another music service.

[#10]

no matter what device I listen to music on, it won't let me skep ads, no matter how long ive been listening which is normally all day. its getting to the point where I'm getting really annoyed