Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cannot dowload albums on adroid phone

Cannot dowload albums on adroid phone

Plan

Premium

Country

Austria

 

Device

Samsung Galaxy A6

 

 

My Question or Issue

HI All, 
I cannot dowload albums for a couple of months now.
I did the following troubleshooting:

I have enough space on your device
I re-installed the app
Cleared cache
Internet connection is wifi


Can you please help?
Many thanks

Reply
1 Reply

Hey @adriennmohai, welcome to the Spotify Community!

 

Can you share a screen recording of the error that you are facing? Also include your Spotify app version. This will help me take a closer look at what's wrong.

AmayySpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts