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Cannot log in from any device

Cannot log in from any device

I get "you appear to be trying to login to spotify from a different country" when I try to login from my tablet. On my phone I see the normal screen for half a second and are thrown back out without any error message. When I try to login to the web player it just hangs. Logging to the spotify control panel works.
My ip-address geolocation is Swedish.
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5 Replies

Is your country set to Sweden on this page?
https://www.spotify.com/account/profile/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Yes, it is set to Sweden.

Can you log in using your phone on your mobile network (not WiFi)?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!


I've tried that now and if switch to mobile network it actually works. I've also tried it using wifi at a friends house who has another internet provider and it works there to.
But as soon as I switch back to my wifi i doesn't work again. Does it mean that Spotify thinks that that my ip-address is not in Sweden?

Logging in from your mobile network should reset the abroad counter and give you access to your account for another 14 days even if it did think your country was wrong.

 

Something isn't quite right here, I would suggest you get in touch with the Spotify support team directly using the online contact form and they can check over your account for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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