Cannot open any songs in my account

[Deniztrkc]

Plan

Premium

Country

Turkey

Device

Samsung Galaxy J7 Core

Operating System

Android 9

My Question or Issue

When i download the Spotify Mobile app, everythings seems normal but when i click to any kind of playlist it's just gets stuck in the loading screen. I even cannot open the playlist made by Spotify. But when i enter my sister's account in the same phone, everything is normal just like how it should be. Any kind of help would be appreciated

[CarlosE]

Hi there @Deniztrkc,

Thanks for reaching out to the Community and welcome!

Based on what you mentioned, it sounds like an account-related issue. To check, can you try on a different device, preferably another phone, and let us know if the same is happening there?

You can also try restarting the app twice in a row on your phone as this forces a resync of the app.

Let us know how it goes.

[Deniztrkc]

Hi, i tried the resync but it did not work. And also i entered my account
in my friends account and everything seemed normal like he could open
playlists, search songs and play them. But i still cannot do anything on my
phone on my account.

[Eni]

Hi @Deniztrkc, 

Thanks for letting us know that. 

Would you mind going through the steps of a clean reinstall on your phone, as it's more thorough than a normal one? Make sure to restart your phone after following those steps. 

If this doesn't do the trick, could you give it a try using a different internet connection to check if that makes the difference?

Keep us in the loop 🙂

[Deniztrkc]

Hello, the clean reinstall and the wifi thingy didnt work. It is still the same as it was before, the green circle just keeps spinning whenever i try to open any kind of playlist or song. Also the songs that i like on the PC doesnt show in the mobile.

[MafeG]

Hi @Deniztrkc,

Thank you for keeping in touch.

Can you confirm if you were able to open your account in a different phone to check if the issue persists? 

This way we can find out if this is related to your account or if it's something else.

Keep us posted.

[Deniztrkc]

Hey, as you can see in the photos, i could enter my account in my friends phone without a problem and could open playlists, listen to songs. You can tell the difference that my friend uses his phone in English as i use it in Turkish. (you can compare it with the first photo i uploaded.) And also  you can tell the difference by the battery logo.

[Loloatsea]

Exact same thing is happening to me on my LG 7 phone. My spotify acct works fine on my partner's phone but will not work on my phone - all playlists just go to the loading screen (same as your issue) and won't play any music after restarting/redownloading. 

[CarlosE]

Hey folks,

Thanks for your posts.

Can you check in your phone's settings and make sure that Spotify doesn't have any optimization/battery saving options enabled, and that it has all permissions?

@Loloatsea, could you let us know if you've already tried the other troubleshooting steps mentioned above in this thread? This is so we don't repeat ourselves a have a better idea of what might be going on.

We'll be looking out for your replies.

[Deniztrkc]

Hey, i checked twice and i can confirm that battery optimization is OFF and spotify has all the permissions.

[Jeremy · Accepted solution]

Hi @Deniztrkc,

Thank you for your reply and for your confirmation.

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

Also, can you make sure that you don't have any pending OS updates?

We'll keep an eye out for your reply.

[Deniztrkc]

Heyy, THANK YOU and every moderator that helped me solving this problem. As you mentioned it, the SD card wasnt reading the app correctly, and i actually didnt know that. Now the spotify app is working perfectly as it should be. THANK YOU EVERYONE who involved in solving this problem!!! 

[Jeremy]

Hi again @Deniztrkc,

Thank you for getting back in touch with us.

We're super glad to see that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Have a wonderful continued weekend!

Take care!