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Plan
Premium
Country
Lithuania
Device
Samsung Galaxy J5 (SM-J510FN)
Operating System
Android Nougat
My Question or Issue
Whenever I open the Search tab on my phone it shows an error saying 'Sorry, something went wrong. That didn't work. Please have another go'. Same goes for when I try to open an album. Everything else works ok, I am online, Spotify is updated, I had reinstalled the app.
Hey there @Krycer,
Thanks for posting and welcome to the Community!
We'd suggest to follow the steps below instead for a clean reinstall:
If that doesn't do the trick, we'd suggest connecting to a different network connection (from 3G/4G to WiFi, for example) to see if the issue persists. If it works with another connection, we recommend contacting the service provider of the original network for more information.
Let us know how you get on 🙂
Hey @gianlucadr.
Thanks for posting that thread!
That issue is only for users in Italy - @Krycer mentions they are in Lithuania.
Thanks anyway 🙂
Hey, unfortunetely none of these steps helped and the problem still persists. @Katerina
Hey @Krycer.
Thanks for getting back to us.
We're you able to try a different network? If that didn't help, could you please try a friend or family members account so we can find out if this is account related.
Let us know what you can find. Have a nice day!
Hey @Krycer.
Thanks for getting back to us.
Could you try one last thing for us and ask one of your family members to log in to their account on your device?
This will help us to determine whether there is an issue specific to either your device or your account.
Thanks! We'll be looking out for your reply.
Update: I haven't gotten around to the account switch check, but what I did find out was that even when I saved a few songs on the Spotify app for PC's, the songs don't appear in my mobile library.
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