Cant delete playlist that's continuously 'loading'

[Bugzyben]

I created a playlist whilst offline & when I went online, the playlist would not load the songs I added. In fact it continuously says 'loading' & I cannot delete it whatsover. Can anyone help?

[crematedman · Accepted solution]

@Bugzyben hey there, i've had this issue before,

i solved it through the following steps:

• first i'd suggest you uninstall the app, restart your device(s) and then re-install.
• next, you can sign out of all devices here.
• clear the cache for the app.
• try listening on a different device to see if the same problem occurs.

let me know if that helps!

[Bugzyben]

Thanks so much Matt, I'll give that a go & let you know.

Kind regards

Ben

[Bugzyben]

Sorry Matt, I meant to ask.....will clearing the cache for the app delete everything but the app including my playlists & less importantly, my settings?

Thanks again.

Ben.

[crematedman · Accepted solution]

@Bugzyben your playlists, followers, following, listening profile will not be affected

your settings will revert to normal though!

[Bugzyben]

Thanks Matt, you've been really helpful.

Regards

Ben

[crematedman]

@Bugzyben My pleasure! Happy listening ^_^