Cant listen on android phone

[Boss007]

Plan

Free

Country

sri lanka

Device

Samsung galaxy j400F

Operating System

Android 10

My Question or Issue

every time i try to play some song on my android phone nothing except for the play button works and when i click it nothing happens but the moment i switch to my laptop the player on the phone works as a remote control no problem when listing on the phone the songs itself wont load not even the slider loads

[Jeremy]

Hey there @Boss007,

Thank you for your post here in the Community. We're happy to help.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

Let us know how everything goes 🙂

​​​​​​​Cheers!