Cobraram o premium mas sou free

[Deb90]

Já faz 1 semana o premium no meu cartão (2x aliás) e minha conta é free ainda. Já realizei TODOS os procedimentos do "solução de problemas" do site.....sai r fiz login novamente, desinstalei e instalei...já verifiquei se tenho mais de 1 conta....

[Sophia]

Hey @Deb90!

Thanks for getting in touch with the Spotify Community.  Hope you don't mind if we reply in English.

In this moment, we don't offer support in Portuguese. We'd recommend reaching out to Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

Contact form: https://support.spotify.com/contact-spotify-support/?contact

Facebook: https://www.facebook.com/Spotifyajuda

Twitter: https://twitter.com/spotifyajuda

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions. We'll be glad to help 🙂

Sophia,

[Deb90]

Hi Sophia, thank you for your attention.
I don't know what is happening with my spotify. I've already followed all the instructions online but my account is FREE yet, not premium 😞 And I was charged twice in my credit card.
What should I do?