Computer freezes and locks up when syncing with Galaxy s3

[stoph311]

Hello,

I have been searching for a related issue but have been unable to find a solution. I am trying to sync a playlist to my galaxy s3. Every time I connect my phone to the wifi network, the syncing process begins. After 1-3 minutes of syncing songs, my computer completely freezes. Note: This is not an issue of spotify app freezing on either phone or PC, but, rather, my entire windows operating system locking up. My only option is to do a force restart of my PC.

I am running Windows 7 64 bit.

I have tried turning off Hardware Acceleration and reducing cache size to 1 gb. These ideas made no difference...still froze up. Any ideas or solutions would be most welcome. Thank you!

[Joe]

Hi. As a first step, could you try reinstalling your desktop client. If you still have issues, could you see if this happens with a different playlist?

[stoph311]

Thank you for the suggestion. Unfortunately, this did not work. I have completely removed and then reinstalled Spotify, and just tried to sync my songs. Computer froze again, leaving me with a hard reset as the only option.

[Joe]

This is definitely weird. You're not also using a USB connection? Let's go for broke - could you reinstall spotify on both the PC and your mobile.

[stoph311]

Unfortunately, I have done both now and am still having the issue 😞

[Peter__]

Are you trying to sync local files or is it content from Spotify? If it's just content from Spotify, you should be able to sync it without your desktop client.

[stoph311]

I am trying to sync local files.

[Peter__]

Don't think I have seen any other reports of this lately. I'm assuming once the computer freezes, Spotify on the S3 stops synching?