Continuous Problems With Queuing Playlist Folders On Mobile App

[caveregem]

Plan

Premium

Country

United States of America

Device

Pixel 6a

Operating System

Android 13 (the most recent version)

I am not asking for help on this issue, as I’ve already tried everything I possibly can for my issues months before, and have been repeating it, yet it never works. So, this post is solely a bug report. Also, I am aware that the mobile app isn’t built to really play playlist folders, but then it shouldn’t allow (nonetheless specify?) for a playlist folder queue to be transferred/broadcasted over. This happens with all playlist folders transferred over to the mobile app queue.

There are 3 issues:

1. When the app refreshes itself after I’ve left it in the background for a certain amount of time (varies), the queue will reset with the previous song still playing, but all the songs that had played before that (including the song playing) being back in queue. It is like I added all the previous songs to my queue or had skipped back all those songs. I know it is the song that was playing before the reset because Spotify will specify that it was still from the playlist folder queue. (Link: https://youtube.com/shorts/wNVbXoz7u-Y?feature=share)

2. When the queue resets, the first song in the queue cannot be removed by long pressing on it so the checkmark appears, and then clicking on remove. (Link: https://youtube.com/shorts/Wctr_EzVZOs?feature=share)

3. The queue will reset, and anything I had in the added queue that is separate from the playlist queue will be added into the playlist queue, like I manually moved it down. It usually goes after the first song in the original playlist queue, but they never shuffle. They just move. As an addendum, after the queue resets with the added queue songs joining the playlist queue, and I add another song to the added queue without moving the songs beforehand, moving the previous added queue songs will duplicate the song I added into the separate queue before I moved the songs. (Link: https://youtube.com/shorts/uSpuYpvtnmY?feature=share)

The links provided redirects to videos that hopefully show the videos better than I’ve described them. The attachments are screenshots related to the first problem, and also proves that Spotify specifies when a song is playing from a folder or the queue.

I would like to reiterate that I have already down things such as clean reinstalls, contact support, and other things. I’ve exhausted all options, and none have worked since my initial post on this topic. So, this is a bug report.

I hope this gets resolved. I’m sure I’m not the only one who transfers playlist folder queues over to the mobile app, so I hope they actually fix this and just don’t remove the feature.

[Yordan]

Hi there @caveregem,

Thank you for the thorough description. We appreciate your posts on the Community and all the information you've provided us with. 

We tried recreating this on our end and we're not able to get the issue on our devices. This leads us to believe that the behavior might be isolated to your account and set up - with this said we'd recommend that you try creating a new account to see if that makes a difference in how the queue behaves. This can work especially well if you're a part of a family plan so that you'd be able to get Premium on the new account as well.

We have forwarded your feedback to the teams here, but we don't have enough examples and reports of this to guarantee when and if this will be resolved.

Hope this clears things up.

[caveregem]

I'll try that once I check my local files for any corruption. However, I'm also having a new problem with my regular playlist queues. Whenever I exit out of the app and re-enter the app, the playlist queue is just removed. All of the songs after disappear for some reason. I've already tried all of the other bug fixes. Didn't work. Is this a known issue yet?

[AlejaR]

Hey @caveregem,

Thanks for your reply.

The behavior you recently noticed was reported in this thread. Rest assured our tech team is investigating this thoroughly. We’d suggest adding your vote to the thread in the thumbs up icon and subscribing to it to get notified as soon as we have any updates to share.
 

Take your time by testing the suggestion made by @Yordan. We'll be just a post away.

We'll be on the lookout!