Crashing phone over and over again

[maxrakutt]

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Description

Ever since last night Spotify has been crashing my phone over and over again. I am unable to uninstall it. I am unable to delete the files from my SD card. I am unable to delete the app data from my phone. I am unable to plug the SD card into my computer and delete the files there. It just keeps crashing my phone. 

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

First I restarted my phone in safe mode

Then I deleted the cache

Then I tried to uninstall the app, phone crash

Then I tried to delete the app data, phone crash

Then I tried to just log in, phone crash

Then I tried to delete in safe mode, phone crash

Then I tried to delete from file manager again, phone crash

...

Example:

See above

What I expected to happen

The phone to not crash

Did you restart your device when troubleshooting in section B?

Yes, but it crashed my phone several times

Did you read the connection troubleshooting tips?

Yes

Your device

Lg G4

Device’s Operating System

5.1

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

19.36 GB

Space left on your SD card (if applicable)

59.59  GB

Space left on your External SD card (if applicable)

... GB

Is your device rooted?

If you don’t know what this means you can probably answer “No” (And skip the next question)

 no

Are you using a custom ROM, if so which one, exactly?

If you don’t know what this means you can probably answer “No”

 no

Did you set your external SD card as storage location?

Yes, but I managed to delete all the data

Did you manually install an older version before installing the latest version from the Play Store?

no

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

yes

If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G, 4G

My mobile Spotify version

3,0.1.1117 

My desktop Spotify version (if applicable)

E.g. 0.8.4

My mobile provider and country

sprint, USA

My username

maxrakutt

Do you have a Spotify (non-Facebook) login?

yes

Additionally,

Spotify works on my computer but it keeps going in and out of internet connection, even though I have great connection

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

no