Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47100 Views
  • 66 replies
  • 25 likes
  • 47100 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880015 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880015 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26868 Views
  • 4 replies
  • 0 likes
  • 26868 Views
  • 4 replies
  • 0 likes

Spotify Search Option Is Gone

On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it still isn't there. I don't know what happened, any ...

  • Newbie
  • On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it ...
  • LordRollin
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • Windows
  • 509 Views
  • 1 replies
  • 0 likes

Can't update to premium

I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.

  • Visitor
  • I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.
  • Leanak
  • Newbie
  • 615 Views
  • 4 replies
  • 0 likes
  • Android
    Help me!
  • 615 Views
  • 4 replies
  • 0 likes

Show only songs are that are on the device.

Hi, Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded?Finding music on my device when offline is really really annoying. T.

  • Newbie
  • Hi,   Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded? Finding music on my device when offline is really really annoying.   T. &...
  • 225 Views
  • 0 replies
  • 1 likes
  • 225 Views
  • 0 replies
  • 1 likes

Playlist on Android Wear

When are you going to support playlist on Android Wear or do Spotify have a deal with Apple. So we have to wait a year or two before we get that feature ? https://play.google.com/store/apps/details?id=wearablesoftware.wearspotifyplayerIter let 3 part...

  • Casual Listener
  • When are you going to support playlist on Android Wear or do Spotify have a deal with Apple. So we have to wait a year or two before we get that feature ? https://play.google.com/store/apps/details?i...
  • flyingACE
  • Music Fan
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Facebook login causing problems

Hi,I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked, due to the overall Facebook block. I am thus unable to...

  • Newbie
  • Hi, I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked,...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Music is showing up on desktop, but not on the android app??

All of my saved music is showing up on my desktop app, but not on my phone app.I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that would affect this.It's so weird. Help please?

  • Newbie
  • All of my saved music is showing up on my desktop app, but not on my phone app. I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that w...
  • Turtleman
  • Newbie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Phone restarts everytime I try to open spotify

Have been using spotfy on my Alacatel one touch phone for ages, suddenly if I open it the phone turns off and restarts. Have iuninstalled and re-installed Help please

  • Casual Listener
  • Have been using spotfy on my Alacatel one touch phone for ages,  suddenly if I open it the phone turns off and restarts.      Have iuninstalled and re-installed   Help pl...
  • Mosaic-
  • Newbie
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Can't connect to spotify using wifi, 4G works fine

Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worked fine yesterday) But when i try spotify on my ipad...

  • Casual Listener
  • Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worke...
  • Sss2
  • Casual Listener
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

I need help

I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being charged on that account. I don't know how to stop the ...

  • Newbie
  • I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being cha...
  • LordRollin
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

My Droid doesn't show up in the Devices list anymore!

I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi network in my house. My phone has shown up in the device ...

  • Casual Listener
  • I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi networ...
  • estradasp
  • Newbie
  • 2674 Views
  • 6 replies
  • 1 likes
  • 2674 Views
  • 6 replies
  • 1 likes

Search Tab Goes Missing from the Left-hand Menu

Hi, I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that after initialising, the Search tab would go missing from the le...

  • Casual Listener
  • Hi,   I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that aft...
  • 570 Views
  • 0 replies
  • 0 likes
  • Left-hand Menu
    Search Tab
  • 570 Views
  • 0 replies
  • 0 likes

Music stops playing

Every 30 minutes its stops playing... Also is there away to save downloaded music to phone

  • Newbie
  • Every 30 minutes its stops playing... Also is there away to save downloaded music to phone
  • Merik
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

[Android] "Songs" in "My Music" is empty on mobile but completely fine on Desktop

Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section shows some of my artists, but the song counts for each...

  • Regular
  • Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section sho...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Music disappeared suddenly

I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out the $1 premium trial and I don't feel compelled to r...

  • Casual Listener
  • I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out t...
  • Ursidaeus
  • Casual Listener
  • 560 Views
  • 2 replies
  • 0 likes
  • disappear
  • 560 Views
  • 2 replies
  • 0 likes

Problems syncing offline

I have been using Spotify premium for a while and until now didn't have any big problem, but recently I changed my Galaxy S4 for a Galaxy S6 Edge, and since then I've been having problems syncing my collection offline.Each song is taking about 1 hour...

  • Newbie
  • I have been using Spotify premium for a while and until now didn't have any big problem, but recently I changed my Galaxy S4 for a Galaxy S6 Edge, and since then I've been having problems syncing my ...
  • 451 Views
  • 0 replies
  • 0 likes
  • Android 5.0.2
    Galaxy S6
  • 451 Views
  • 0 replies
  • 0 likes

Solved!! Login Fails But Continues To Playlist

Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then intermittently it returns to Login screen for a few se...

  • Casual Listener
  • Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then i...
  • Bebeau89
  • Newbie
  • 3575 Views
  • 33 replies
  • 1 likes
  • 3575 Views
  • 33 replies
  • 1 likes

Solved!! I think I signed up for this 30 days free trial, but im not sure. I don't want to have it or pay any

I think I signed up for this 30 days free trial, but i'm not sure. I don't want to have it and I don't want ro pay any money, and I would like to delete my account!

  • Casual Listener
  • I think I signed up for this 30 days free trial, but i'm not sure. I don't want to have it and I don't want ro pay any money, and I would like to delete my account!
  • epperez81
  • Casual Listener
  • 680 Views
  • 3 replies
  • 0 likes
  • 680 Views
  • 3 replies
  • 0 likes

Solved!! HELP!! Unable to use spotify on my galaxy s4

As the title implies I can't open spotify on my defice. I've deleted and re-downloaded the app multiple times but every time I try to open the app I am getting an error message. I have tried everything I could think of to resolve this issue including...

  • Casual Listener
  • As the title implies I can't open spotify on my defice. I've deleted and re-downloaded the app multiple times but every time I try to open the app I am getting an error message. I have tried everythi...
  • flyingACE
  • Music Fan
  • 1436 Views
  • 4 replies
  • 0 likes
  • 1436 Views
  • 4 replies
  • 0 likes

Please Move the Exit away from NEXT

When I am running and want to push Next on my Android phone I constantly press Exit on accident since they are next to each other, this only happens on Android, the iPhone GUI is a lot friendlier.

  • Casual Listener
  • When I am running and want to push Next on my Android phone I constantly press Exit on accident since they are next to each other, this only happens on Android, the iPhone GUI is a lot friendlier.&nb...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Album saving issues

I have had Spotify premium for a cple weeks now. I like the app . Bit for The past 3 days when I save my albums it says saved and its there till I close app then when I get back on the saved albums are gone. Can someone help me . Is there a way to co...

  • Casual Listener
  • I have had Spotify premium for a cple weeks now. I like the app . Bit for The past 3 days when I save my albums it says saved and its there till I close app then when I get back on the saved albums a...
  • michaelhartsell
  • Casual Listener
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes