Create profile: email taken; Log in: email not connected to account

[Peytonrill]

Everytime I try to log in to my spotify account it says that my email is not connected to my account and then when I tried to create an account with the same email it says that it is taken by an account already... I don't know what could fix it and its beyond just the app as I can log in with other emails just fine and it says the same thing on my browser as well. I've had this account for over 2 years and would love a point in the right direction

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Alex]

Hi there @Peytonrill,

Welcome to the Community!

This happens when your account has been disabled. There could be several causes for this:

• Country change - If you have a free account and you've recently relocated, you'd need to log in your account page and update the country of your account in order to use it.
• Fraudulent activity - This could be cause if somebody has tried to log in your account from multiple locations/devices without success.
• Chargeback.

In that case you can have a look at this support article and reach out to our customer support team. They'll be happy to assist with whatever possible.

Hope this helps. Don't hesitate to reach out again if you have more questions.