Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Downgraded from premium to free, music not playing

Downgraded from premium to free, music not playing

A few days ago I downgraded from Spotify Premium to free version. Since then, I am unable to play a song by clicking on it, only through shuffle. Even playlists don't work. Has this happpened to anyone else? Please help!

Reply
1 Reply

If you are using free on a mobile phone, you can only listen to music by tapping the shuffle button.

https://support.spotify.com/us/account_payment_help/subscription_options/spotify-free-on-your-mobile...

Suggested posts