Download button is gone?

[markie301]

Hello everyone,

ive got spotify premium. The first day i downloaded a tracklist, wich worked good. But now the download button is gone, even if i press and hold location of the album it wont download or say anything about downloading. 

Also, my downloaded tracklist doesnt work in offline modus!?  Not on my tab and not on my phone!?

how can is solve this problem?

I use a samsung galaxy tab 2 and a samsung galaxy 4 android phone. 

regards, Mark

[Peter__]

Have you tried logging out and back in again? It sounds like the application doesn't think you are using a Premium account.

[markie301]

i have tried it, but it doesnt work! strange because the first day i could download and :s

[Peter__]

Is your account showing as premium on your overview?
https://www.spotify.com/account/overview/

[markie301]

Yes it does, i says i use a spotify premium account.

[markie301]

Has enyone got a solution for me, or an adress where i can contact spotify? Im paying 10 a month for songs i cannot listen offline?!

[Joe]

You can get in touch with the payment team using the contact form. . If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Are you logging in with facebook or with a username? What doei it show as your user name in your account overview? It definitely says you have an active premium subscription - not unlimited?

[markie301]

Thanks for your reply. In my account overview it says i have got a premium account. 

The first day i could download, the second day till now....nothing?:S how is this possible?

I use a username and password to log on.

[Adam]

Could you post a screenshot of the top of one of your playlists? It'd be helpful to see what you're seeing.