Download offline error

[dale_boyd117]

This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get deleted and I have to pay for this **bleep**ing **bleep** so **bleep**ing stop this from happening or I want a REFUND

[marlonsphere]

Hi dale_boyd117. Welcome to the Spotify Community!

It's unfortunate that you're having those issues but have you tried the steps in this link?

If you have tried the steps already and you want a refund, you may need to get in touch with Spotify directly. You can get a full refund within 14 days of purchase as stated here.

You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

Thanks,

marlonespi