Download progress

[Lidor]

Plan

Premium

Country

Israel

Device

S8+

Operating System

Android

My Question or Issue

Progress of download keep appear in notification area , I didn't ask to download something, and it still on 0% and I can't close it even after restart the phone.

[Billy-J]

Hey @Lidor, and welcome to the community.

Hope you're doing great!

No worries, I'll be happy to help. 

Have you already downloaded the app, or is that what the progress bar is?

Keep me posted 🙂 

[Lidor]

Thank you for the reply, I use the app for about a year, and in the last couple of days this progress bar keep appear in the notification area.

[Billy-J · Accepted solution]

Hey @Lidor.

Thanks for the reply!

Could you try a clean reinstall of the app?

Let me know how this goes 🙂

[simsonfahrer]

Same issue here.

You mean to say clean re-install including to lose all downloads? ~13 GB here.

Probably not a good idea...

[Ver]

Hey there @simsonfahrer,

Thanks for reaching out to us 🙂

We'd suggest you start off by restarting the device. Then you can log out and log back in to the account. You can also check these steps and clear the cache. Sometimes the cache can lead to different issues.

Tip: To make sure that the app is up-to-date, it is also a good idea to run a clean reinstall with the steps mentioned here. That way some other potential issues can be avoided.

Keep us posted! If you have questions, you know where to find us.