Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Downloaded Music Disappearing

Solved!

Downloaded Music Disappearing

I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't change any of the settings or alter anything at all. I was listening to an album & everything was fine & then I closed the application & reopened it 15 minutes later to download a song & everything had vanished. I'm really beginning to wonder why I'm paying for such a frustrating service. Please help before I just give up.

Reply

Accepted Solutions
Marked as solution

Hey @DaireJ, thanks for coming to the Spotify Community!

 

Could you first try a clean reinstall of the Spotify app? If this continues to occur, we can try a few other things.

Let me know how it goes ๐Ÿ™‚

View solution in original post

3 Replies
Marked as solution

Hey @DaireJ, thanks for coming to the Spotify Community!

 

Could you first try a clean reinstall of the Spotify app? If this continues to occur, we can try a few other things.

Let me know how it goes ๐Ÿ™‚

Okay, I'll give it a go; thanks, Jacob.

Unfortunately, my downloaded music has vanished four more times since I reinstalled. Is there at least a way to download your saved music in one fell swoop instead of doing one artist at a time?

Suggested posts