Downloaded music deleted after some minutes

[thomasheinze77]

Plan

Premium Family

Country

Germany

Device

Huawei P9 / Honor 5C

Operating System

(Android 7/8/9)

My Question or Issue

Hi, 

i've a Problem with one of the accounts of my family premium pack.

If the account download some music it is marked as downloaded. After some minutes it is not marked as downloaded and it is not possible to hear the music in offline mode.

That happens just with that account on different mobile devices (Honor/Huawei) with different Android Versions.

How can i fix that problem?

[Luan]

Hey, @thomasheinze77 
Welcome to Spotify Community and thanks for reaching out here!

I recommend that you take a look at this following article to get help with it:

• I need help with my downloads

Double-chrck everything and if the issue persists, let me know...

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg