Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42967 Views
  • 66 replies
  • 25 likes
  • 42967 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878271 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878271 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Problemas con Daily Mix

PlanPremium PaísArgentina Dispositivo(Moto G5 Plus) Sistema operativo(Android) Mi pregunta o problema Tengo Spotify Premium de hace meses y está es la segunda cuenta de Spotify que me creo, pero no sé porqué no me deja usar los Daily Mix. Selecciono ...

  • Visitor
  •   Plan Premium   País Argentina   Dispositivo (Moto G5 Plus)   Sistema operativo (Android)   Mi pregunta o problema   Tengo Spotify Premium de hace meses ...
  • osornios
  • Spotify Star
  • 1398 Views
  • 1 replies
  • 0 likes
  • 1398 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The Spotify App decided that don't want to work anymore in background

So... The Spotify App in my smartphone decided that don't want to work anymore in background. For what i read in this Community, this question is way too often... and way too ignored. But i'm here with my last hope for some miracle. I already tried u...

  • Casual Listener
  • So... The Spotify App in my smartphone decided that don't want to work anymore in background.   For what i read in this Community, this question is way too often... and way too ignored. But i'...
  • andribz
  • Casual Listener
  • 2785 Views
  • 2 replies
  • 0 likes
  • Android
    Browse
  • 2785 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why would my spotify stop playing songs when i close the phone however once the pnone lights up the

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 1272 Views
  • 4 replies
  • 2 likes
  • 1272 Views
  • 4 replies
  • 2 likes

Avatar image won't update

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I succesfuly changed my band avatar image on Spotify for Artists. It displayes right getti...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • Emilia_8
  • Community Legend
  • 1776 Views
  • 3 replies
  • 1 likes
  • 1776 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify keeps pausing randomly when phone is locked.

PlanPremium CountryUK & Ukraine DeviceGalaxy S9+ Operating SystemAndroid 9 My Question or Issue As the title says, my music keeps pausing randomly after my phone is locked. Usually when It's in my pocket it will just randomly pause and then immediate...

  • Regular
  • Plan Premium   Country UK & Ukraine   Device Galaxy S9+   Operating System Android 9   My Question or Issue   As the title says, my music keeps pausing rand...
  • Petya
  • Community Legend
  • 3637 Views
  • 2 replies
  • 1 likes
  • 3637 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Android Auto no Like/Dislike button

Hello, since last update the Like/Dislike buttons in radio are disapeard ( Android Auto). In the App they are still there. PlanPremiumCountryGeemanyDeviceOnePlus 6Operating SystemAndroid 9 / Android Auto My Question or Issue

  • Regular
  • Hello,   since last update the Like/Dislike buttons in radio are disapeard ( Android Auto). In the App they are still there.    Plan Premium Country Geemany Device OnePlus 6 ...
  • ArykDriver
  • Casual Listener
  • 3657 Views
  • 11 replies
  • 0 likes
  • 3657 Views
  • 11 replies
  • 0 likes

corrupting killed SD Card

Spotify App on my Samsung j5 Android Phone is killing corrupting my sd Card. it happens now for the 2nd time and all my data on the Card is gone. Other Spotify users have the same Problem but there is no solution yet. it works fine for About 2 Years ...

  • Music Fan
  • Spotify App on my Samsung j5 Android Phone is killing corrupting my sd Card.  it happens now for the 2nd time and all my data on the Card is gone. Other Spotify users have the same Problem but ...
  • carlwin777
  • Visitor
  • 760 Views
  • 4 replies
  • 0 likes
  • 760 Views
  • 4 replies
  • 0 likes

Using verizon family base which is blocking photos

Using Verizon family base to control my kids phones. it sets up a VPN to run everything through. Now I have put spotify.com in the trusted list, but what others do I have to add. The music is the only thing that can be accessed an no pictures.

  • Newbie
  • Using Verizon family base to control my kids phones. it sets up a VPN to run everything through. Now I have put spotify.com in the trusted list, but what others do I have to add. The music is the onl...
  • timrknapp
  • Visitor
  • 2374 Views
  • 1 replies
  • 1 likes
  • 2374 Views
  • 1 replies
  • 1 likes

Songs cut off randomly then jump to the next one on the playlist

Songs cut off abruptly at random points during most of the songs in my playlist. I have uninstalled and re-installed Spotify without any improvement. This problem occurs while I play my i-Phone through my Yamaha RX-V450 with crossfade and gapless pla...

  • Visitor
  • Songs cut off abruptly at random points during most of the songs in my playlist. I have uninstalled and re-installed Spotify without any improvement. This problem occurs while I play my i-Phone throu...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Samsungs S9 Spotify Bluetooth Playback Stops and Resumes with display on/off

PlanPremiumCountryCZDeviceSamsung Galaxy S9Operating SystemOreo, 4.9.59-16553818 / Spotify 8.5.25.894 My Question or IssueI have S9 paired with Philips Bluetooth module connected to my AVR. After latest update to the Samsung / or to the Spotify (btw ...

  • Regular
  • Plan Premium Country CZ Device Samsung Galaxy S9 Operating System Oreo, 4.9.59-16553818 / Spotify 8.5.25.894   My Question or Issue I have S9 paired with Philips Bluetooth module conne...
  • GoRingo
  • Regular
  • 1635 Views
  • 2 replies
  • 0 likes
  • 1635 Views
  • 2 replies
  • 0 likes

My Spotify app suddenly cannot do multiple selection

PlanPremiumCountryMalaysiaDeviceHonor 7xOperating SystemAndroid P My IssueHi Spotify, I always need to do multiple selection in my playlist so that I can choose the music that I want to listen into the queue, but suddenly cannot when I holding the so...

  • Visitor
  • Plan Premium Country Malaysia Device Honor 7x Operating System Android P   My Issue Hi Spotify, I always need to do multiple selection in my playlist so that I can choose the music th...
  • VillageHero
  • Regular
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot download using cellular data

I want to download songs on Spotify, but when I press the download always appear the words: go to settings for download using cellular. I already turned it on but it still doesn't work. I don't know how many times I uninstalled and reinstalled Spotif...

Screenshot_20191001_212500.jpg Screenshot_20191001_212448.jpg
  • Newbie
  •  I want to download songs on Spotify, but when I press the download always appear the words: go to settings for download using cellular. I already turned it on but it still doesn't work. I ...
  • Peter
  • Spotify Legend
  • 1668 Views
  • 1 replies
  • 0 likes
  • 1668 Views
  • 1 replies
  • 0 likes

Spotify doesn't play when I lock screen

Plan - Premium FamilyCountry - Canada Device - Samsung Galaxy S10Operating System - Android 9Spotify Version - 8.5.25.894 My Question or Issue When I lock my phone screen Spotify stops playing

  • Visitor
  • Plan - Premium Family Country - Canada   Device - Samsung Galaxy S10 Operating System - Android 9 Spotify Version - 8.5.25.894   My Question or Issue   When I lock my phone sc...
  • Emilia_8
  • Community Legend
  • 910 Views
  • 1 replies
  • 0 likes
  • 910 Views
  • 1 replies
  • 0 likes

Url-based sharing is wrong

PlanPremiumCountryHungary Device(Xiaomi Mi Max 2)Operating System(Android 8, Miui 10) My Question or IssueI would like to share a song via Spotify link URL. Copy the link to the clipboard... but when I open the link, it opens Spotify app and starts p...

  • Music Fan
  • Plan Premium Country Hungary   Device (Xiaomi Mi Max 2) Operating System (Android 8, Miui 10)   My Question or Issue I would like to share a song via Spotify link URL. Copy the l...
  • Emilia_8
  • Community Legend
  • 1337 Views
  • 1 replies
  • 6 likes
  • 1337 Views
  • 1 replies
  • 6 likes

Superuser Contribution Music stops playing in a specific song

PlanPremiumCountryJapanDeviceGoogle Pixel 3Operating SystemAndroid 9 My Question or IssueMusic stops playing in a specific song.This song https://open.spotify.com/track/33D8ToHCAfD3mtQcgyp7QT?si=xuuGOvmSR_O9tSq2Vs9yrg

  • Casual Listener
  • Plan Premium Country Japan Device Google Pixel 3 Operating System Android 9   My Question or Issue Music stops playing in a specific song. This song https://open.spotify.com/track/33D...
  • niishi
  • Casual Listener
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes

Song Radio does not include the song

PlanPremiumCountryU.S.DeviceGoogle Pixel 1Operating SystemAndroid 10 My Question or Issue https://community.spotify.com/t5/Implemented-Ideas/Starting-a-radio-plays-song-you-choose-as-base/idi-p/31535 Please revert back to the previous feature detaile...

  • Casual Listener
  • Plan Premium Country U.S. Device Google Pixel 1 Operating System Android 10   My Question or Issue   https://community.spotify.com/t5/Implemented-Ideas/Starting-a-radio-plays-son...
  • StevoNDaHoodson
  • Casual Listener
  • 1410 Views
  • 2 replies
  • 4 likes
  • song radio
  • 1410 Views
  • 2 replies
  • 4 likes

Solved!! Playlists created by null

Just today my wifes family acc changed so that all of the playlists show that they are created by "3217öbovifystdihctxycuvovicuxyfuhpndwevojpkpno" is the acc been hijacked or what? It allso shows that spotify has logged in to facebook 29.9.19 and my ...

  • Visitor
  • Just today my wifes family acc changed so that all of the playlists show that they are created by "3217öbovifystdihctxycuvovicuxyfuhpndwevojpkpno" is the acc been hijacked or what? It allso shows tha...
  • osornios
  • Spotify Star
  • 1018 Views
  • 1 replies
  • 0 likes
  • 1018 Views
  • 1 replies
  • 0 likes

Android auto and the Spotify offline mode, again.

PlanPremiumCountryGermany DeviceSamsung Galaxy s5 mini + ZTE Axon 7 Operating SystemAndroid Oreo, Android Pie My Question or IssueIn spotify app I downloaded all playlist, album and podcasts to the phone and expect to play this in android auto even w...

  • Visitor
  • Plan Premium Country Germany   Device Samsung Galaxy s5 mini + ZTE Axon 7   Operating System Android Oreo, Android Pie   My Question or Issue In spotify app I download...
  • osornios
  • Spotify Star
  • 1674 Views
  • 1 replies
  • 0 likes
  • 1674 Views
  • 1 replies
  • 0 likes

Solved!! Clear Liked Songs

I don't remember every "liking" a song, but I have 200+.How do I clear all of my "Liked" songs and start over? PlanPremiumCountryu.s.Devices10Operating SystemAndroid

  • Gig Goer
  • I don't remember every "liking" a song, but I have 200+. How do I clear all of my "Liked" songs and start over?   Plan Premium Country u.s. Device s10 Operating System Android  &...
  • Emilia_8
  • Community Legend
  • 2158 Views
  • 3 replies
  • 0 likes
  • 2158 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Spotify starts by it self.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Spotify starts by it self. I have an Samsung S9 and sometimes the spotify app starts by it self and it's alway...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Spotify starts by it self....
  • hannes1812
  • Regular
  • 1112 Views
  • 13 replies
  • 1 likes
  • Problem S9 app starts by it self
  • 1112 Views
  • 13 replies
  • 1 likes