Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Downloaded playlists don't play, online or offline.

Downloaded playlists don't play, online or offline.

So, i just got a razr m. i install spotify and download all the playlist i plan on using frequently. However none of these songs will play all the way through, at most i get 30 seconds before they tell me"track not available" this is so aggravating, as i have tried uninstalling and reinstalling 3 times and it keeps happening and im forced to listen to snippets of songs. if i had once tried to download the song, then undownload it i am still faced with the same problem. streaming songs works fine but i can not afford to stream everything. please help.

Reply
3 Replies

Hi there 🙂

 

Please could you try the following? In different combinations 😉

 

  • Changing the quality setting - try all three.
  • Using a different network connection.

If that doesn't solve it, please post here again (please post if it did solve it as well ;)).

 

Liam

Hey so i tried all 3 quality settings through my home wifi and none of them worked except one particular song. downloading through the 3g got a playlist to work but i really dont wanna have to download through 3g.

Hi. Please do a clean reinstall of the spotify app on your mobile following the instructions in this post then try downloading a playlist over wifi again and let me know how it goes. Thanks.

Suggested posts