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Empieza a reproducir música sin estar la app abierta

Empieza a reproducir música sin estar la app abierta

La aplicación se abre sola. Y reproduce música. Cuando estoy escuchando un audio en WhatsApp, o cuando estoy en tiktok, o simplemente durmiendo. Empieza a sonar la música. Usualmente la app ni siquiera está en segundo plano. Porque al dejar de usarla la cierro. Es agotador. Me sucede en la facultad, en cualquier lado. 

Busque en foros, pero la verdad es que no entiendo inglés, ni tengo porqué, y tampoco tengo por qué andar revolviendo la web buscando una solución a algo que simplemente funciona mal. 

Se que no soy al único que le sucede. Que solución propone Spotify?

 

Plan

Premium

Country

Argentiba

Device

Moto g72

Operating System

Android 12

 

Reply
1 Reply

Hi there @Darisfis,

 

Thanks for reaching out. We understand that there is a language barrier here, but English is the official language of the Community, so it's the only language in which we can offer support. Consider trying the following:

  • A clean reinstall can help with a multitude of issues and is always worth a try.
  • Check for any routines or other automated processes such as alarms, calendar events, fitness apps, etc. that may be starting Spotify
  • Try to force close Spotify from the app settings after closing it and see if the issue happens then

If these steps don't help and/or you would like to receive help in another language, then reach out to our support team so that they can assist you further.

 

Hope this helps.

JoanModerator
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