Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 58949 Views
  • 68 replies
  • 25 likes
  • 58949 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28211 Views
  • 5 replies
  • 0 likes
  • 28211 Views
  • 5 replies
  • 0 likes

Superuser Contribution How to see Local files by Folders?

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have many local mp3 organized by folders. When trying to add a file to a playlist, Local Files p...

  • Casual Listener
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have many ...
  • BuddyCasino
  • Casual Listener
  • 1949 Views
  • 2 replies
  • 6 likes
  • 1949 Views
  • 2 replies
  • 6 likes

Superuser Contribution Saving to SD card formatted as internal storage impossible?

hi, being a premium user Id like to use Spoitfy offline on my smartphone.Problem: with limited internal storage (Google Apps cannot be deleted) I HAD to format my SD card as internal storage.By doing so I cant use my SD card as Spotify storage. WHY?C...

  • Roadie
  • hi,   being a premium user Id like to use Spoitfy offline on my smartphone. Problem: with limited internal storage (Google Apps cannot be deleted) I HAD to format my SD card as internal s...
  • Susan_GP
  • Moderator
  • 590 Views
  • 3 replies
  • 0 likes
  • 590 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pressing Pause Disables Play Button on Pixel Watch 2

Devices: Pixel 2 Watch (version 13), Pixel 6 Phone (Android 14) Steps to reproduce:Open Spotify app on Pixel watch 2Choose something to playPlay through phoneClick pause on watchNote that all music pauses and play and skip buttons become disabled. On...

  • Newbie
  • Devices: Pixel 2 Watch (version 13), Pixel 6 Phone (Android 14)   Steps to reproduce: Open Spotify app on Pixel watch 2 Choose something to play Play through phone Click pause on watch No...
  • Lyubka
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminate an artist from the home page

I open spotify and constaly a podcast is suggested in my home page. Moreover, apparently this author starts automatically added in my song list.How can I eliminate this suggestion from my home page and how can I stop it to be in my queue?

  • Visitor
  • I open spotify and constaly a podcast is suggested in my home page. Moreover, apparently this author starts automatically added in my song list. How can I eliminate this suggestion from my home pa...
  • Yordan
  • Moderator
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to enable Spotify Canvas?

I don't have Spotify Canvas on my phone. It used to work normally, but now I don't have and can't see an option in settings to enable it. How to deal with this problem? I have the latest app update

  • Visitor
  • I don't have Spotify Canvas on my phone. It used to work normally, but now I don't have and can't see an option in settings to enable it. How to deal with this problem? I have the latest app update
  • yanshtt
  • Newbie
  • 606 Views
  • 4 replies
  • 2 likes
  • 606 Views
  • 4 replies
  • 2 likes

I literally can't log in on my android phone

I tried Facebook login and regular login, it just goes to a black screen. I'm on a pixel 6 Pro, downloaded the app from the play store

  • Regular
  • I tried Facebook login and regular login, it just goes to a black screen. I'm on a pixel 6 Pro, downloaded the app from the play store 
  • SPABM
  • Regular
  • 1114 Views
  • 8 replies
  • 0 likes
  • 1114 Views
  • 8 replies
  • 0 likes

Superuser Contribution Why does my Spotify keep connecting to devices I do not select or do not want to use?

PlanPremiumCountryusaDeviceMoto G G5Operating SystemLatest Android My Question or IssueWhy does my Spotify keep connecting to devices I do not select or do not want to use? How do I remove them?

  • Regular
  •   Plan Premium Country usa Device Moto G G5 Operating System Latest Android   My Question or Issue Why does my Spotify keep connecting to devices I do not select or do not want t...
  • AlejaR
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle not working properly

I scroll through my liked songs, and I play a song. I watch shuffle get enabled in front of my eyes *even though I explicitly disabled it*.I disable shuffle.It completely forgets the fact I played a song halfway through liked songs, and the queue sta...

  • Music Fan
  • I scroll through my liked songs, and I play a song.  I watch shuffle get enabled in front of my eyes *even though I explicitly disabled it*. I disable shuffle. It completely forgets the fact ...
  • AlejaR
  • Moderator
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car Mode switching playlists

Plan: PremiumCountry: Australia Device: Samsung Galaxy S21 UltraOperating System: Android 13 My Question or IssueOkay, so I have a weird question. When I jump into my car in the morning, and turn on Spotify, it jumps into Car Mode (no issues with tha...

  • Casual Listener
  • Plan: Premium Country: Australia   Device: Samsung Galaxy S21 Ultra Operating System: Android 13   My Question or Issue Okay, so I have a weird question. When I jump into my ...
  • thegreengrass
  • Casual Listener
  • 2644 Views
  • 7 replies
  • 3 likes
  • Android
    car mode
  • 2644 Views
  • 7 replies
  • 3 likes

Superuser Contribution Spotify only works with WIFI

PlanPremiumCountryColombiaDeviceXiaomi mi A3Operating SystemAndroid 11My Question or IssueSpotify shows "offline" when wifi is not connected. I've deleted the app twice, deleted all files related but it doesn't fix. 4G works perfect with every app bu...

  • Visitor
  • Plan Premium Country Colombia Device Xiaomi mi A3 Operating System Android 11 My Question or Issue Spotify shows "offline" when wifi is not connected. I've deleted the app twice, deleted all...
  • AlejaR
  • Moderator
  • 1427 Views
  • 5 replies
  • 0 likes
  • 1427 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can i play multi session on two mobiles with one account at the same time? ?

Hi, Hope you are enjoying your life I am using Spotify on two mobile. One for mu girl friend and second for my personal. I login one account on two mobiles. When i play any song on my Spotify why my girlfriend mobile also play same song same time. So...

  • Music Fan
  • Hi, Hope you are enjoying your life ❤️   I am using Spotify on two mobile. One for mu girl friend and second for my personal. I login one account on two mobiles. When i play any song on my Sp...
  • Ivelina
  • Moderator
  • 416 Views
  • 1 replies
  • 0 likes
  • Multi Session
    one accounts
    two mobile
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts, pauses, switches, and stops songs on its own

Hi,Since a few days, Spotify starts, pauses, stops, and switches songs on its own. This happens on my phone and as far as I can tell, it only happens when I have my headphones plugged in.Even when I close the Spotify app, it'll start a song again. Ev...

  • Casual Listener
  • Hi, Since a few days, Spotify starts, pauses, stops, and switches songs on its own. This happens on my phone and as far as I can tell, it only happens when I have my headphones plugged in. Even...
  • Günaydın11
  • Visitor
  • 582 Views
  • 6 replies
  • 0 likes
  • 582 Views
  • 6 replies
  • 0 likes

Superuser Contribution Alarm has endless loading circle when connecting to Spotify library

Premium account (Slovenia) made on an old email account (not with Google authentication)Android 10 (update 2021-01-01) - Android One versionSpotify v.8.6.0.830(native) Clock v6.3.1Simply put, when in the clock app's alarm section I go under Spotify t...

  • Newbie
  • Premium account (Slovenia) made on an old email account (not with Google authentication) Android 10 (update 2021-01-01) - Android One version Spotify v.8.6.0.830 (native) Clock v6.3...
  • mestereaga
  • Casual Listener
  • 3414 Views
  • 10 replies
  • 0 likes
  • 3414 Views
  • 10 replies
  • 0 likes

[Android] Crash when searching with an invalid URL escape code

Most of the time searching % crashes the app. PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 14 My Question or IssueAny search on Spotify Android that contains an invalid URL escape code crashes the app. This includes the following strings...

  • Casual Listener
  • Most of the time searching % crashes the app.   Plan Premium Country USA Device Pixel 7 Operating System Android 14   My Question or Issue Any search on Spotify Android that con...
  • kupiakos
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution There is no button to turn off Spotify

There is no way on my galaxy s21 to shut off Spotify. No stop button on app or widget. So out of nowhere Spotify will start blasting into my earbuds if I just barely touch them by mistake. I have to go to settings> spotify> force stop every time I wa...

  • Visitor
  • There is no way on my galaxy s21 to shut off Spotify. No stop button on app or widget. So out of nowhere Spotify will start blasting into my earbuds if I just barely touch them by mistake. I have to ...
  • cantturnitofimgone
  • Visitor
  • 10413 Views
  • 3 replies
  • 1 likes
  • 10413 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unable to like, add songs to library with Talkback screen reader on Android

Hello,Pixel 6 pro, Android 14, Spotify premium and in Canada.Currently, using the Talkback screen reader it is not possible to like / add a song to my library. The option to do so in the now playing screen or the mini player at the bottom of the scre...

  • Casual Listener
  • Hello, Pixel 6 pro, Android 14, Spotify premium and in Canada. Currently, using the Talkback screen reader it is not possible to like / add a song to my library. The option to do so in the now play...
  • AlejaR
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • accessibility
    Android
    blind
    Library
    Talkback
  • 314 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashing in Amazon Kids

I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app.Everything was working fine, until a recent update that ad...

  • Casual Listener
  • I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app. E...
  • HM121
  • Casual Listener
  • 2659 Views
  • 18 replies
  • 0 likes
  • 2659 Views
  • 18 replies
  • 0 likes

Superuser Contribution I can't able to login

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maria
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android auto and bluetooth crashing

Plan: Premium individual Country: Canada Device: Galaxy S23 UltraOperating System: Android 13, One UI 5.1Spotify app version: 8.8.80.599 My Question or Issue Hey! So I've been having this issue fornthe past little bit and it's started getting way too...

  • Regular
  • Plan: Premium individual  Country: Canada   Device: Galaxy S23 Ultra Operating System: Android 13, One UI 5.1 Spotify app version: 8.8.80.599   My Quest...
  • Maria
  • Moderator
  • 1279 Views
  • 6 replies
  • 0 likes
  • 1279 Views
  • 6 replies
  • 0 likes