Error emisora radio

[user-removed]

Desde hace unos días me sale error al cargar las emisoras de radio por ejemplo jazz, blues, clasica

[Daniel]

Can you try a clean install?

[user-removed]

I've tried a clean install but the radio doesn't Work.
Thanks

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

[user-removed]

The problem continues...

i followed all the steps indicated in the guide.

[Daniel]

OK, I have escalated this to support so hopefully someone can look into this for you. In the mean time can you confirm the device, OS version and Spotify app version you are using?


Thanks

[user-removed]

device: nexus 5

OS: Android 5.1.1

Spotify version 3.7.0.833

[Daniel]

Thanks, can you provide a screenshot showing the issue at all?

Also this sometimes can be caused by multiple offline device. Try clearing them from here: https://www.spotify.com/account/offline-devices/ (note you'll have to re-sync any offline tracks after doing this)

[user-removed]

[Daniel]

Thanks, have you tried to clear your offline devices as suggested?

[user-removed]

yes i have tried... no success

[Daniel]

Thanks, I'll get support to dig deeper!

[Daniel]

Everything looks good on the server side. Have you been able to try with another WiFi or on Mobile Data?

[user-removed]

I've tried in different wifi's and with mobile data.... the same

[Adam_B]

Hey @user-removed!

Sorry to hear you're still having issues with the Radio.

We'd like to get you to try out a couple more things on your account.

To do this, you'll need to get in touch using this contact form.

If you receive a reply that looks automated, please reply to that email and someone from the right team will get in touch.

Thanks!