Error with spotify connection

[soniaherrcres]

Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting through Wi-Fi does not work well. I have sent several emails to the spotify email and they have told me that it would be a good idea to upload my problem to this website. They have also provided me with an account from spotify and from that account it was going well on the mobile device, it does not matter if you connected with Wi-Fi or with your mobile data. My phone version is 8.1.0 but it cannot be updated to a new version since bq did not release more versions in its time. My phone is a bq aquaris V. On my computer it works correctly with my account, it does not matter if I enter with data or with Wi-Fi. If you can help me it would be wonderful.
I attach some interesting videos about what happens to me:

https://youtu.be/-HOhKv-q9uI

https://youtu.be/DlvqMO1nimk

https://youtu.be/SlhmOHWApug

https://youtu.be/qwkxX7kJXgY

https://youtu.be/RBEh-JSYby0

https://youtu.be/GMXNmry2XAo

All the best.

[Novy]

Hey there @soniaherrcres, 

Thanks for reaching out here in the Community. 

If possible, could you log in to your account using a different mobile device to see if you notice the same behavior?

Also, have you tried with another WiFi connection? Let us know what happens.

We'll be on the lookout. 

[soniaherrcres]

Good, when I connect through other wifis there are also errors but if I connect with the data of my mobile it works correctly. I have entered my account with another mobile device and it has worked. What I think has happened (I don't know 100%) is that since my phone version is old, that's why I have this bug but since bq didn't get more updates and there are no new versions, I can't do anything.

Attached video (it's from a few months ago but the same thing keeps happening):

https://youtu.be/bHfM_99O_is

All the best.
Sonia.

[Eni · Accepted solution]

Hi @soniaherrcres, 

Thanks for getting back in touch. 

Would you mind letting is know if the issue persists if you free up some space in your phone?

Also, we suggest that you restart your router to check if that makes any difference. 

Keep us posted.