Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Error with upgrading to spotify premium

Error with upgrading to spotify premium

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card when I have also tried other credit cards and all have up to date info and credit avaliable. Someone please help I need my music Smiley Sad

Reply
2 Replies

Are you seeing all of your playlists on the account?

 

You might try clearing your cache and open spotify on a different browser. If you don't have another browser, try opening it on an incognito window here.

 

Please let me know if this works for you!

 

Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. 🙂

You might check what specific country your spotify account is tied in and the country where your cc was issued.

Suggested posts