Fail on Download

[Fernandouvinha]

I do download of the music but after some time when I try listen offline It doesn't play. So, I need to do download again using my data plan. Help me!
Sorry for my english, I am from Brazil...

[Sophia]

Hey @Fernandouvinha!

Thanks for reaching out to the Spotify Community. We'd like to help. 

In this case, can you let us know what device, operating system, and Spotify version you’re rocking? 

Also, are you getting any specific error messages when you're trying to play those songs? We'll check and see what we can suggest. 

Let us know if you have any other questions. We'll be here for you 🙂

Sophia, 

[The11thLuckyBug]

It happens the same to me. I’m not quite sure if I am downloading it correctly?

I download while online using WiFi. The minute I go Offline in Spotify, all the downloaded songs on WiFi are unavailable.

What is the actual process to follow to succeed?

I use Spotify with an iPhone 7 device.