Frequent auto-pausing during playback

[Gtomsq]

Plan: Premium

Country: Canada

Device: Samsung Galaxy A32 5G

Operating System: Android 

My Question or Issue: 

Throughout the last couple of weeks I have been experiencing spotify auto-pausing my podcasts during playback. The autopausing seems to happen at random intervals where sometimes I will have a second of playback, and other times I can get through a whole podcast without it pausing before it starts again in the next one. Most often I get around 30 seconds to a minute of playback. I have only noticed this happening since the beginning of January.

At this point I have tried as many of the troubleshooting methods I can find inculding: 

-closing and restarting the app

-restarting the phone

- clearing both the phones cache and the spotify cache

- downloading the content ahead of listening to avoid bad/weak internet connections. Including fully turning off all internet connections when I listen so it is not background scanning for a connection.

- deleting and reinstalling the app

-checking that software on both the app and phone are up to date

-making sure the phone is not in power saving mode

I am not sure what else to try as nothing seems to be fixing the problem and I am getting very frustrated. 

[Alex]

Hi there @Gtomsq,

Thanks for reaching out about this in the Community!

Since the pausing is happening at random, it could be that someone else who has access to a device on which you're logged in might be pausing your music. This can happen if you're logged in your household smart speaker or TV and a family member is pausing the podcast.

Can you try Logging out everywhere and logging back in only on your phone for a couple of days to see if this keeps happening.

Let us know how it goes.