'Go online to see menu' nightmare

[bnb525]

Plan

Premium

Country

Mexico

Device

Samsung Galaxy Note 4 & iPad 2

Operating System

Android 6.0.1 & iOS 9.3.5

Spotify version

8.4.72.845

Ok so I'm going to keep it simple: when I want to add a song to the queue list, I can't do it because the music menu never shows up! It keeps loading until it gives up and says 'Go online to see menu.' It's not necessary to say that I am indeed online, on a stable Wi-Fi connection. I don't even know why you need to be online? I only want to add a song to the list and it's annoying because I do it frequently. The problem seems to be within the app.

Hope you can fix it, thanks.