Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Google assistant does not recognize me as premium account holder

Google assistant does not recognize me as premium account holder

Google Pixel 3 XL

Android 9

Spotify V 8.4.84.874 - Premium

 

I am trying to use google assistant with my new phone, but it will not recognize me as a premium account holder. For example, when I tell Google assistant to play a specific song, it says  "Choosing songs is only available to Spotify Premium Subscribers. But give this Spotify _____ station a listen.". I thought it might be an issue relating to the google account on my phone, so I compared the email used with both my phone and spotify account, and found that they were using different emails, so I contacted support and had the email connected to my spotify account changed, but this still did not fix this issue. I also was advised to uninstall spotify, restart my phone, reinstall spotify, and then sign in again, but this did not work either. Please help.

Reply
0 Replies

Suggested posts