HELP! Entire library is gone!

[JoeyCrozier]

My entire library is gone across all devices. Restoration link does nothing. I think it happen after a log in on PS4. maybe it made a duplicate account?

Been trying to get help with this for a while. Spotify's support options are unbelievable poor. Please help!

[JoeyCrozier]

Solved by support team.

[Noah]

Hey there,

Thanks for reaching out!

I'm glad to hear that the Spotify support team was able to help you resolve this issue. However, in case someone else has this question, here's the answer:

It sounds like you might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. Please check out this guide to find any other accounts.

If you need a hand with anything else, just give me a shout! Happy listening 🙂