HELP!! I LOST ENTIRE PLAYLIST OUT OF NO WHERE

[chanel427]

I LOST MY ENTIRE PLAY LIST AND DEBIT CARD NO LONGER ATTACHED TO THE ACCOUNT. I NEVER CANCELED MY SUBSCRIPTION.

[Carina]

Hey @chanel427 and welcome to the community!

Follow these steps to make sure no one hacks into your account (which seems to be possible to me in this case):

1. Change your passwords (facebook, email-account.. at least that the thief doesn't have access to it)
2. Go to your account settings and push the button "sign out everywhere" on the bottom.
3. If the "hacker" deleted some of your playlists, you can recover them here.

Hope that helps and no one but you is using your account again! Of course this doesn't have to be the problem, but if you are struggling with adding your debit card again or anything else, I suggest reaching out to the official support team by using this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.