Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Having trouble downloading songs on mobile app

Having trouble downloading songs on mobile app

Plan

Premium

Country

Brazil

Device

Lenovo Vibe K5

Operating System

Android 6 Marshmallow

 

My Question or Issue

I'm attemping to download an album which is saved on my library, but everytime i flip the download switch it tells me to "Go to settings to download through cellular", even though i'm on Wi-Fi. After a while, it tells me i'm offline even though other apps can access the internet. How can i solve this issue and download the album? I want to listen to it offline.

 

Reply
0 Replies

Suggested posts