Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59747 Views
  • 68 replies
  • 26 likes
  • 59747 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28297 Views
  • 5 replies
  • 0 likes
  • 28297 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify app on Chromebook

Hi I've just gotten a Lenovo Yoga Chromebook C630 but the Spotify app doesn't seem to be working, I've attached a screenshot. My laptop is on the most recent version of ChromeOS. Sorry if this is off-topic but there's no Chromebook board and this is ...

  • Newbie
  • Hi I've just gotten a Lenovo Yoga Chromebook C630 but the Spotify app doesn't seem to be working, I've attached a screenshot. My laptop is on the most recent version of ChromeOS. Sorry if this is off...
  • whiskeytangofox
  • Casual Listener
  • 963 Views
  • 5 replies
  • 0 likes
  • 963 Views
  • 5 replies
  • 0 likes

Adding and Removing Songs

PlanPremiumCountryUSADevicePixel 3 XLOperating SystemAndroid 9.0 My Question or IssueEver since I received the new update to the app, I have been frustrated trying to perform basic functions that were easy previously. I am able to sort alphabetically...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 3 XL Operating System Android 9.0   My Question or Issue Ever since I received the new update to the app, I have been frustrated trying to perform...
  • 419 Views
  • 0 replies
  • 7 likes
  • 419 Views
  • 0 replies
  • 7 likes

New redesign

Hello, I just received the new 'streamlined' library update for the android app and need some assistance. I mostly listen to complete albums at a time and have hundreds of albums downloaded on Spotify. With the old design, I would select the artist I...

  • Regular
  • Hello,   I just received the new 'streamlined' library update for the android app and need some assistance.   I mostly listen to complete albums at a time and have hundreds of albums do...
  • aznfoo
  • Community Legend
  • 765 Views
  • 2 replies
  • 8 likes
  • 765 Views
  • 2 replies
  • 8 likes

Didn't Get New Android App Update

Plan: PremiumCountry: USADevice: LG G7 ThinQOperating System: Android Oreo My Question or Issue:I've read about the newly-designed Spotify app, but I didn't get the update. I'm still on Version 8.5.9.737. The Google Play store does not show anything ...

  • Casual Listener
  • Plan:  Premium Country:  USA Device: LG G7 ThinQ Operating System:  Android Oreo   My Question or Issue: I've read about the newly-designed Spotify app, but I didn...
  • wildcatguy
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Just downloaded music and it immediately got deleted

I just re-downloaded music that I had previously had downloaded and wit worked on a trip I took recently, when I got back on Internet all my music uninstalled and when I tried to reinstall it, everything I had just downloaded immediately got deleted....

  • Newbie
  • I just re-downloaded music that I had previously had downloaded and wit worked on a trip I took recently, when I got back on Internet all my music uninstalled and when I tried to reinstall it, everyt...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

In my library, why aren't artists in alphabetical order after the update? It's frustrating!

PlanPremiumCountryUSADeviceMotorolla G5Operating SystemAndroid 8.1.0 My Question or IssueI just updated to the latest version of spotify on my phone, and when I opened up the artist tab under library, the artists weren't sorted in alphabetical order!...

  • Casual Listener
  • Plan Premium Country USA Device Motorolla G5 Operating System Android 8.1.0   My Question or Issue I just updated to the latest version of spotify on my phone, and when I opened up the...
  • HereforMusic1
  • Music Fan
  • 1415 Views
  • 5 replies
  • 10 likes
  • 1415 Views
  • 5 replies
  • 10 likes

Superuser Contribution Playlists won't download

PlanPremiumCountryGermanyDeviceSamsung Galaxy J5Operating SystemAndroid 7.1.1 My Question or IssueBasically what the title says. Right now I have a total of 321 songs marked to be downloaded, however they're not downloading at all. I get the download...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy J5 Operating System Android 7.1.1   My Question or Issue Basically what the title says. Right now I have a total of 321 songs marked ...
  • notcorbert
  • Casual Listener
  • 9299 Views
  • 3 replies
  • 0 likes
  • 9299 Views
  • 3 replies
  • 0 likes

Superuser Contribution Which app is the best Equalizer for Spotify?

My phone doesn't have an equalizer built in and the treble is sometimes too high thats why I was browsing equalizer apps but didn't know which one would work the best or is great in general, I don't have root so if you guys have a good equalizer to r...

  • Regular
  • My phone doesn't have an equalizer built in and the treble is sometimes too high thats why I was browsing equalizer apps but didn't know which one would work the best or is great in general, I don't ...
  • Guido
  • Spotify Legend
  • 1721 Views
  • 1 replies
  • 0 likes
  • Android
    Equalizer
  • 1721 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account was recently hacked. Trouble clearing recently played.

My account was hacked. Several albums, playlists, etc were added. I signed out of all accounts and changed my password. I have to clear out the recently played individually from the desktop, but it didn't update on my android mobile app and I can't r...

  • Newbie
  • My account was hacked. Several albums, playlists, etc were added. I signed out of all accounts and changed my password. I have to clear out the recently played individually from the desktop, but it d...
  • Guido
  • Spotify Legend
  • 845 Views
  • 2 replies
  • 0 likes
  • 845 Views
  • 2 replies
  • 0 likes

Spotify offline button

Hi! I have a premium Spotify account and first I had a button in my notification bar to put Spotify on offline mode. Now that I had an update to andoird 9.0, the button is gone. I have a Huawei p10. Can I get this button back?

  • Newbie
  • Hi! I have a premium Spotify account and first I had a button in my notification bar to put Spotify on offline mode. Now that I had an update to andoird 9.0, the button is gone. I have a Huawei p10. ...
  • DianaSternberg
  • Newbie
  • 1763 Views
  • 1 replies
  • 12 likes
  • Android
  • 1763 Views
  • 1 replies
  • 12 likes

Daily Mixes wont play

When I go to Library then Made for You my Daily Mixra show up but when I tap on them either the loading icon shows for ages and nothing happens or I get a message saying "something has gone wrong" (or similar). I can play daily mixes from my recently...

  • Newbie
  • When I go to Library then Made for You my Daily Mixra show up but when I tap on them either the loading icon shows for ages and nothing happens or I get a message saying "something has gone wrong" (o...
  • 421 Views
  • 0 replies
  • 1 likes
  • 421 Views
  • 0 replies
  • 1 likes

Songs marked as Downloaded before connected to Wifi - No Re-Download in High quality?

WorkflowSo, I'm away from home (no Wifi) and discovering new Music on Spotify.I find a new Album I like and mark it for later "download". My quality settings are set to low on Streaming (Data plan), but Highest for download on Wifi. What I expect:Spo...

  • Newbie
  • Workflow So, I'm away from home (no Wifi) and discovering new Music on Spotify. I find a new Album I like and mark it for later "download". My quality settings are set to low on Streaming (Data pla...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Mobile library is not sync with desktop app

PlanPremiumCountryTurkeyDeviceXiaomi Mi a2Operating SystemAndroid One My Question or IssueWhen I like a Song from my mobile phone in discover weekly or release radar etc. I can see the song in my library on mobile but not in desktop app library. Is t...

  • Casual Listener
  • Plan Premium Country Turkey Device Xiaomi Mi a2 Operating System Android One   My Question or Issue When I like a Song from my mobile phone in discover weekly or release radar etc. I c...
  • pecador9
  • Casual Listener
  • 2136 Views
  • 2 replies
  • 0 likes
  • liked songs
    synchronize
    Syncing devices
  • 2136 Views
  • 2 replies
  • 0 likes

My Daily Mixes Will Not Load

below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device( Samsung Galaxy S7, Galaxy Tab A)Operating System( Android Oreo) My Question or IssueCurrently, my Spotify has be...

  • Visitor
  •  below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device ( Samsung Galaxy S7, Galaxy Tab A) Oper...
  • 305 Views
  • 0 replies
  • 2 likes
  • 305 Views
  • 0 replies
  • 2 likes

premium subscription not recognised

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I ask for a particular song I get "choosing a song is only available to Premium Subscrib...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Superuser Contribution Nothing works properly

Come on spotify get it together you seem to be the only company that cannot get a 1/2 decent reliable app. Sound never starts with playing song. Have to exit spotify and start another music app to get sound out of spotify. Playlists are consistently ...

  • Music Fan
  • Come on spotify get it together you seem to be the only company that cannot get a 1/2 decent reliable app. Sound never starts with playing song. Have to exit spotify and start another music app to ge...
  • zrock2010
  • Music Fan
  • 1017 Views
  • 8 replies
  • 0 likes
  • 1017 Views
  • 8 replies
  • 0 likes

Alphabetical artists and smaller icons

PlanPremiumCountryCanadqDeviceSamsung s10eOperating System Android Oreo My Question or IssueThere was an update that changed the way that Spotify looks. How do I sort the artists alphabetically in the new version? Also, how do I make the artist list ...

  • Casual Listener
  • Plan Premium Country Canadq Device Samsung s10e Operating System  Android Oreo   My Question or Issue There was an update that changed the way that Spotify looks. How do I so...
  • thesandwich5
  • Newbie
  • 616 Views
  • 3 replies
  • 3 likes
  • 616 Views
  • 3 replies
  • 3 likes

[Android][Music] Songs from Various Artists Albums

Really irritating that if an artist has a song on a various artists album, the track does not show on the Artist page. Even if I save the track, it does not show on my artist page for the band. Same with collaborations. On the Spotify band page it do...

  • Casual Listener
  • Really irritating that if an artist has a song on a various artists album, the track does not show on the Artist page. Even if I save the track, it does not show on my artist page for the band. ...
  • 371 Views
  • 0 replies
  • 0 likes
  • Android
    music
  • 371 Views
  • 0 replies
  • 0 likes

My Heavy Rotation hasn't updated in months.

PlanPremiumCountryGermanyDeviceSamsung Galaxy J7 (although this also happens on my Windows Desktop)Operating SystemAndroid My Question or IssueIt hasn't updated in months. When I signed up initially I barely listened to anyhting on Spotify so there i...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy J7 (although this also happens on my Windows Desktop) Operating System Android   My Question or Issue It hasn't updated in months. Wh...
  • 310 Views
  • 0 replies
  • 1 likes
  • 310 Views
  • 0 replies
  • 1 likes

does the spotify stations app support chromecast audio?

- my chromecast audio devices do NOT show up in spotify stations app on my Samsung S9+ phone running Android 9.- my chromecast audio devices DO show up in the spotify app on my Samsung S9+ phone running Android 9.- so i am wondering if the spotify st...

  • Roadie
  • - my chromecast audio devices do NOT show up in spotify stations app on my Samsung S9+ phone running Android 9. - my chromecast audio devices DO show up in the spotify app on my Samsung S9+ phone ru...
  • jda54669
  • Newbie
  • 1591 Views
  • 1 replies
  • 19 likes
  • chromecast audio
    stations app
  • 1591 Views
  • 1 replies
  • 19 likes