Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I've done everything I could.
But I still can't find a "select output speaker" button in Spotify.
Both devises connected to the same network, offline modus is OFF, updated the firmware of the speaker, newest version of Spotify app.
But stil nowhere a "airplay" kind button that my Ipad does have.
Who can show me where I can find the button in my Spotify app?
P.S. sorry it's in Dutch, if you need an translation of a menu, just ask.
Many thanks!
Solved! Go to Solution.
I would get in touch with the Spotify support team directly using the online contact form and let them know you have a Connect enabled speaker but no Connect functionality in the app and see what they say.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there.
Nice device. I have one.
Do you have an Conenct button in Spotify? If not, you need to wait for release. It's still rolling out in time.
This is what I mean, the sound button, here should be Connect (if allowed in your account).
Also you need Premium to use Connect, hopefully you're ready to go - then just wait Connect to come.
Have a nice day!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there. Thanks for question.
I have Samsung Galaxy S 2 Plus smartphone.
App version is 0.7.5.698.
I would get in touch with the Spotify support team directly using the online contact form and let them know you have a Connect enabled speaker but no Connect functionality in the app and see what they say.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…