How to login in when off line

[famhop5]

I usually have my spotify off line to not interfere with other devices on the same wifi (Spotify premium account). Once in a while spotify logs out on a daily basis.  When I try to login in, it says I need to go online for that. But obviously I can not get to settings.

This week for the first time I get an email with a link to login. When I click on this link I get the message the link has exprired (within seconds).

The only option is to uninstall, install again and download all songs. But this week I have been doing this for three days in a row and it is getting annoying, because I notice it when I leave my home.

My device is Samsung J7 2016 (SM-J710FN), android 8.1.0 

[user-removed]

Hey, glad you reached you. Here to help you. I suggest you not to log out when in offline mode as this issue will only keep on repeating itself. This problem might either be because your Spotify is not updated to the latest version or it's a bug which Spotify is working on fixing and will fix sooner or later. Spotify is continuously working on updating its applications and provide bug-fixes to all updates on all platforms across the globe. 

For now. if you are having trouble logging in,

1. I suggest you to go through some steps mentioned in the hyperlink below. These cover most of the logging issues, and I'm sure, your issue will be solved too. 

2. If nothing works out, try using Spotify web chat to address your issue. This is the easiest way to get in contact with Spotify.

Please click on the hyperlink below for a better understanding,

Hope I could be of some help. If I was able to solve your problem, I'd be glad if you could mark this as a solution.

If there is anything else you'd like me to help you with, please feel free to text back.

Cheers!

Have a good day!

LOGGING ISSUES  

[famhop5]

Thank you for the reply,



Today it happened again, twice. It is not me who logs out, the app does it
by itself. If I went off line before it happens I get the message that the
app is offline. If I click on go online it won't because the app is logged
out. Then I get the option to get a link to go online again. When I choose
that, I get an email with a link which should be good for 4 hours. But when
I click it, it tells me that the link has expired. So I end up with removing
the app, reinstalling the app and downloading all off line content again.

Because I have to reinstall so often, the app must be up to date. The
software of my phone is also up to date.

It is quite frustrating, especially if you notice it when being outdoors.

With regard,

Niels