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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42763 Views
  • 66 replies
  • 25 likes
  • 42763 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878165 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878165 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26410 Views
  • 4 replies
  • 0 likes
  • 26410 Views
  • 4 replies
  • 0 likes

Playlist se reinicia

Se reinicia mi playlist adjunto vídeo, https://youtu.be/3nHIgmWSLgY

  • Casual Listener
  • Se reinicia mi playlist adjunto vídeo, https://youtu.be/3nHIgmWSLgY
  • 320 Views
  • 0 replies
  • 0 likes
  • Reinicio
  • 320 Views
  • 0 replies
  • 0 likes

Spotify occasional not accessible on my Roku TV. I sometimes just get a blank screen.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 509 Views
  • 0 replies
  • 0 likes
  • 509 Views
  • 0 replies
  • 0 likes

Solved!! Local files on mobile?

So I just bought a song on my computer, and placed it on my playlist through "local files". I then took this exact file and copied it from my computer onto my phone. But I still can't listen to it on spotify mobile, what gives? How can this be fixed?

  • Music Fan
  • So I just bought a song on my computer, and placed it on my playlist through "local files". I then took this exact file and copied it from my computer onto my phone. But I still can't listen to ...
  • ohsnapitsath
  • Casual Listener
  • 8191 Views
  • 31 replies
  • 0 likes
  • 8191 Views
  • 31 replies
  • 0 likes

Solved!!Superuser Contribution Can't download songs.

PlanPremiumCountryItalyDeviceGalaxy Note 8Operating SystemAndroid Version 9 My Question or IssueI usually feel like listening to different playlist and sometimes i download it and sometimes i do not.The problem is the following: It happens when I try...

  • Casual Listener
  • Plan Premium Country Italy Device Galaxy Note 8 Operating System Android Version 9   My Question or Issue I usually feel like listening to different playlist and sometimes ...
  • distructio98
  • Casual Listener
  • 811 Views
  • 2 replies
  • 0 likes
  • 811 Views
  • 2 replies
  • 0 likes

Spotify plays public playlist when asked to play personal playlist using google assistant

PlanPremiumCountrySwedenDeviceSony Xperia XZ2 CompactOperating SystemAndroid 10 My Question or IssueSpotify plays public playlist when asked to play personal playlist using google assistant. === REPRODUCE: ===* Start google assistant (ok google or pr...

  • Music Fan
  • Plan Premium Country Sweden Device Sony Xperia XZ2 Compact Operating System Android 10   My Question or Issue Spotify plays public playlist when asked to play personal playlist using g...
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with Local files

Help me!!!!PlanPremiumCountryCanadaDevice(Samsung Galaxy s9)Operating System(Windows 10,) My Question or IssueHello, I'm having a problem with my local files no longer downloading. They all of a sudden just disappeared from my mobile library and appe...

  • Newbie
  • Help me!!!! Plan Premium Country Canada Device (Samsung Galaxy s9) Operating System (Windows 10,)   My Question or Issue Hello, I'm having a problem with my local files no longer down...
  • Elena
  • Moderator
  • 405 Views
  • 1 replies
  • 0 likes
  • Help
  • 405 Views
  • 1 replies
  • 0 likes

Can't Click on Add to Playlist Button

Hey all. Newcomer to Spotify here. I just downloaded the Spotify app to my Samsung Galaxy A10e and was initially finding everything to be fairly straightforward... right up until I tried to add a song to a playlist. When searching a song to add to a ...

  • Visitor
  • Hey all. Newcomer to Spotify here. I just downloaded the Spotify app to my Samsung Galaxy A10e and was initially finding everything to be fairly straightforward... right up until I tried to add a son...
  • 1069 Views
  • 0 replies
  • 1 likes
  • 1069 Views
  • 0 replies
  • 1 likes

What happened to "I don't like this song" in the New Release playlist?

Plan :PremiumCountry: USADevice: Google Pixel 2 XLOperating System: Android 10My Question or Issue: The ability to choose "I dont like this song" is gone in my "Release Radar" playlist. It's now only letting me hide songs instead, On the PC it lets m...

  • Roadie
  • Plan :Premium Country: USA Device: Google Pixel 2 XL Operating System: Android 10 My Question or Issue: The ability to choose "I dont like this song" is gone in my "Release Radar" playlist. It's ...
  • 649 Views
  • 0 replies
  • 4 likes
  • 649 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution Fila de reprodução

Minha fila de reprodução fica voltando na primeira música toda hora. Eu entro pra conferir, me mostra tudo certo, na sequência que eu quero, mas toca uma ou duas faixas e volta pra primeira música.Tem como resolver isso?

  • Casual Listener
  • Minha fila de reprodução fica voltando na primeira música toda hora. Eu entro pra conferir, me mostra tudo certo, na sequência que eu quero, mas toca uma ou duas faixas e volta pra primeira música. ...
  • tostesarantes
  • Casual Listener
  • 825 Views
  • 3 replies
  • 0 likes
  • 825 Views
  • 3 replies
  • 0 likes

Solved!! Songs skip when swiping above phone

PremiumUSA Google Pixel 4Android 10 Whenever I move my hand over my screen, without touching it, the song either skips forward or back, depending on which way I move. For example, if I'm holding something in my hand and move it to the right, over the...

  • Casual Listener
  •   Premium USA   Google Pixel 4 Android 10   Whenever I move my hand over my screen, without touching it, the song either skips forward or back, depending on which way I move.&nb...
  • dlraar
  • Casual Listener
  • 2294 Views
  • 1 replies
  • 0 likes
  • 2294 Views
  • 1 replies
  • 0 likes

Solved!! UI freezes on Android TV

PlanPremium FamilyCountryCzech republicDevicePhilips 48PUS7600/R3Operating SystemAndroid 8 My Question or IssueI have a problem with Spotify app on my Android TV with Android 8. UI completely freezes after random amount of time. It usualy happens dur...

  • Casual Listener
  • Plan Premium Family Country Czech republic Device Philips 48PUS7600/R3 Operating System Android 8   My Question or Issue I have a problem with Spotify app on my Android TV with Android...
  • daniellukes
  • Casual Listener
  • 4204 Views
  • 6 replies
  • 6 likes
  • 4204 Views
  • 6 replies
  • 6 likes

Genre radio not playing only allows me to select playlists recommendations?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify interrupts playback of other apps

PlanPremiumCountryUKDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueI'm having ongoing problems with Spotify. When I am playing audio back from any other app (BBC Sounds, Soundcloud, Mixcloud, Browser) Spotify occasionally interr...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy S10+ Operating System Android   My Question or Issue I'm having ongoing problems with Spotify.  When I am playing audio back from any...
  • 402 Views
  • 0 replies
  • 1 likes
  • 402 Views
  • 0 replies
  • 1 likes

Spotify artwork not picked up by 3rd party app

PlanPremiumCountryUKDeviceHonor 9Operating SystemAndroid 9 Spotify artwork not being picked up / displlayed by 3rd party app / hardware I have a BMW nav VI sat nav on which you can link the device to your phone via BT to listen to your music/ playlis...

  • Regular
  • Plan Premium Country UK Device Honor 9 Operating System Android 9   Spotify artwork not being picked up / displlayed by 3rd party app / hardware   I have a BMW nav VI sat nav o...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Error when playing music from certain artists on phone

When I go to certain artists artist page, or home page it just loads for a very long time. Then when I´m able to enter the page, it won't play the songs and when it does I cant skip, pause or rewind the song(It says that its paused etc, but in realit...

  • Visitor
  • When I go to certain artists artist page, or home page it just loads for a very long time. Then when I´m able to enter the page, it won't play the songs and when it does I cant skip, pause or rewind ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

No option for share to instagram

PlanPremiumCountryIndonesiaDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueThere is no option for sharing to instagram.Really appriciate it if you can help to fix this.I already tried to clear data of the Spotify app and uninstall ...

  • Casual Listener
  • Plan Premium Country Indonesia Device Samsung Note 9 Operating System Android 10   My Question or Issue There is no option for sharing to instagram. Really appriciate it if you can he...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Superuser Contribution No option for sharing song to Instagram Story

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy A5 (2017)Operating SystemAndroid 8.0.0 (Oreo) My Question or IssueThere's no option for sharing songs to Instagram story in my Spotify app (Updated to the latest one ver 8.5.26.1031) and my Instagram al...

  • Casual Listener
  • Plan Premium Country Indonesia Device Samsung Galaxy A5 (2017) Operating System Android 8.0.0 (Oreo)   My Question or Issue There's no option for sharing songs to Instagram story ...
  • wiraachandra
  • Casual Listener
  • 1522 Views
  • 4 replies
  • 0 likes
  • 1522 Views
  • 4 replies
  • 0 likes

Radio option not working

PlanPremiumCountryUSADevice Samsung Galaxy 10Operating System Android Oreo My Question or Issue Even time I press the play radio option on the genre pages nothing happens no music will play and its that way on even page

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 10 Operating System  Android Oreo   My Question or Issue   Even time I press the play radio option on the genre pages...
  • dinomight
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Songs Repeat in Queue and Others Disappear

PlanPremiumCountryUKDeviceSamsung Galaxy S8 & Samsung Galaxy S7 My Question or IssueWe listen to Spotify through Yamaha Musicast speakers and on occasions when we're simply searching for different artists and songs (as opposed to a Playlist), we "add...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy S8 & Samsung Galaxy S7   My Question or Issue We listen to Spotify through Yamaha Musicast speakers and on occasions when we're simply s...
  • Noah
  • Spotify Star
  • 2569 Views
  • 8 replies
  • 3 likes
  • disappearing songs
    repeats
  • 2569 Views
  • 8 replies
  • 3 likes

Superuser Contribution plays first music whenever i pick anywhere

PlanPremiumCountryPhilippines DeviceSamsung Galaxy S5, Nokia C1Operating SystemAndroid My Question or Issuewhenever i choose an unshuffled song to play, the next song plays the first song on my library and it frustrates me because i need to select ag...

  • Visitor
  • Plan Premium Country Philippines   Device Samsung Galaxy S5, Nokia C1 Operating System Android   My Question or Issue whenever i choose an unshuffled song to play, the next song ...
  • Mario
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes