I am Using Android 10 And it is crashing Spotify

[RosePDeleon]

i am using a Android 10 smartphone and it is crashing the Spotify app whenever i am trying to open it.

[Elena]

Hey hey @RosePDeleon!

Thanks for reaching out, we'll be happy to help you solve this.

Can you let us know if you've already tried restarting your device? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.

We can recommend that you check the phone's battery settings and make sure that Spotify is set as an exception if you're using the battery optimization option.
 
It's also good to check that Spotify has the permissions to run in the background.
 
If that's not causing the issue, could you let us your Spotify version and, if possible, if you experience this on other mobile devices?
 
We'll be on the lookout for your answer and we'll see what we can suggest next. Let us know if there's anything else we can do for you in the meantime.