I can't get any music to play

[Zoraida_Erwin]

Plan

Free/Premium

Country

Previously USA, currently Japan

Device

Nook & Galaxy J3 V

Operating System

No idea

My Question or Issue

I was playing music with no problem and then randomly it stopped playing & no matter what I do it won't play any music, not even shuffle play on either of my mobile devices. It keeps telling me I've discovered a premium feature even though I've read what the free version gives me and shuffle play is something I should have. I've already edited my country on my profile too.

[Elena]

Hey there @Zoraida_Erwin!

Thanks for reaching out to the Community about this. 

You can start off by trying a clean reinstall of the app to make sure you have the latest version and that any outdated files are removed.

Give your device a quick restart as well before you open the newly installed app.

If that doesn't solve the issue, could you let us know if you experience this on 3/4G, Wi-Fi or both?

It'll also help us a lot if you could send us a video of what you see when you try playing music.

We'll be on the lookout for your reply. Feel free to get back to us if you have any further questions.