Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I can't login

I can't login

Avatar of
Not applicable
7 days ago
I can't access my account and Spotify not sending password reset sms
Reply
1 Reply

Avatar of TanyaS
Spotify Star
Spotify Star
6 days ago

Hey, 

If you're unable to access your Spotify account not receiving a password reset SMS and the verification code isn’t working, I recommend using an email address instead using this reset method, additionally check that you have an active internet connection. Please note- You can’t use your phone number to log into the desktop app. Create a Spotify password to log in with an email address instead
TanyaSSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more