I can't look at videos

[AntonioRomanasu]

Plan

Premium

Country

 Romania

Device

Samsung Galaxy S9+

My Question or Issue

 Hi, I'm upset that I cant look at, for example, the Docs from RapCaviar even if I bought premium. I cant even look at Fuel to the Fire by Migos or many others cool vids on Spotify. I know it's something to do with the country where I live, but I thought if I bought premium I got access 😞

What can I do?

[Billy-J]

Hey @AntonioRomanasu, welcome to the Community. 

Hope you’re doing great! 

Could you send me a screenshot of the error message being shown? Please do hide sensitive info when posting to the community.

In the meantime, try a quick reinstall of the app following these steps.

Let me know how it goes.

[AntonioRomanasu]

Hi, here is a screenshot. But I'm sure that is cause I'm in Romania

[Billy-J]

@AntonioRomanasu, 

Thanks for the screenshot. 

Could you try to see if it works on another internet connection? If that doesn’t help, try a quick reinstall of the app following these steps to see if that helps at all.

If you’re behind a VPN, this could cause the video not to play, because the IP may be from a different country.

Let me know how it goes. 

[AntonioRomanasu]

I reinstalled it for nothing ... I dont use any VPNs and it's not from the network like all wifis to which I connect or mobile data is the same. And it's not fair cause I even paid...

I'd like to contact a Spotify employee or idk a email directly to a Spotify help center

[AntonioRomanasu]

...

[Billy-J]

@AntonioRomanasu,

Thanks for the reply!

I understand your frustration but sadly, some content isn't available in a country because of copyright, but we'll pass your feedback on to the right team.

Hope this helps 😊