I can't play any songs on my mobile but on computer i can

[Mino69]

It says that i don't have any songs in my playlist but on computer i can see them all

[Taylith]

Hey @Mino69 

That is quite odd.

Let's go over some steps on your phone to see if we can't figure it out.

• Try cleaning the app cache
• Uninstall and reinstall the app
• Log out of your account and back in
• Restart your device

I hope those will help but if not, I'll be awaiting your response to figure out the way forward.

Thanks for reaching out 🎧🖤

[Mino69]

I tried everything but still it doesn't work. It's probably because of my device mabey a changed something in settings but on my tablet it works 

[Taylith]

So yes, it's probably problems with the phone.

Before I take this higher, can you confirm you weren't using a VPN.

Also, you could try on a different mobile phone.

Check if you have enough storage space

And get a screenshot of the display you get when you open the app.

Thanks

[Mino69]

I tried it on a different phone and it worked, I wasn't using a VPN, I do have enough space and if I try to play a song nothing happens (on my phone)

[Yordan · Accepted solution]

Hi @Mino69!

Could you try the following:

1. Open Spotify on your phone, go to Settings and turn on Offline Mode.
2. Exit the app and Force Stop it from your phone's settings (should be under Settings > Apps > Spotify > Force Stop).
3. Start the app again, turn off Offline Mode and restart Spotify one more time.

Let us know how it goes. Cheers!