I can't play anything in Spotify

[#1]

An ad of 30 secs started playing between my songs. Even after the 30 secs timer passed, the ad kept on playing indefinitely and without any sound. I can't play anything else due to this

[Lyubka]

Hey there,

Thanks for reaching out about this here in the Community!

Can you let us know if you've already tried to log out > restart your device > log back in? 

It's also a good idea to try clearing your cache to remove any old files that might be interfering with app's performance. 

In case the issue persists, could you ask a friend or a family member to log in to their personal account using your device to see if they can replicate this? 

Let us know how it goes.

Cheers!