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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43429 Views
  • 66 replies
  • 25 likes
  • 43429 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878538 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878538 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26540 Views
  • 4 replies
  • 0 likes
  • 26540 Views
  • 4 replies
  • 0 likes

Superuser Contribution Autostart/autoplay/resume not working anymore

PlanPremiumDeviceSamsung A52Operating SystemAndroid Oreo My Question or IssueUp until recently (fee weeks ago), I would see the following behaviour when connecting my phone to a Bluetooth device:- when connecting to my car, Spotify would start and re...

  • Music Fan
  • Plan Premium Device Samsung A52 Operating System Android Oreo   My Question or Issue Up until recently (fee weeks ago), I would see the following behaviour when connecting my phone ...
  • Scientist1
  • Visitor
  • 6034 Views
  • 40 replies
  • 2 likes
  • 6034 Views
  • 40 replies
  • 2 likes

Superuser Contribution App not working at all

I deleted and re installed app reasons why My Spotify didn't work for seeing lyrics and swipe for next song. after re installed app not even open Planpremium CountryCanada Device Samsung Galaxy Note 20 Operating SystemAndroid 12 My Question or Issue

  • Newbie
  •   I deleted and re installed app reasons why  My Spotify didn't work for seeing lyrics and swipe for next song.   after re installed app not even open     Plan premiu...
  • Eni
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Are songs on the Joox apk available on the Spotify app?

- Hello everyone, I'm from Indonesia, joox mod apk app is quite popular in my country and I'm using it to listen to music now. Recently, my friends have had a lot of Spotify users and they suggested that I switch to it as well.- I want to know if son...

  • Casual Listener
  • - Hello everyone, I'm from Indonesia, joox mod apk app is quite popular in my country and I'm using it to listen to music now. Recently, my friends have had a lot of Spotify users and they suggested ...
  • earningeasy
  • Visitor
  • 902 Views
  • 2 replies
  • 0 likes
  • 902 Views
  • 2 replies
  • 0 likes

Недоступний альлом

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUkraine Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Ukraine  Device (iPhone 8, Samsung Galaxy 9, Ma...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Superuser Contribution Andriod App randomly closes while playing music or podcasts

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating system ANDROID My Question or IssueMy App closes or stops playing very often while I am listening to music or podcasts. It seems to be random. It happens on both WiFi and Cellular Data. I have alr...

  • Casual Listener
  •   Plan Premium Country USA Device Samsung Galaxy 10 Operating system  ANDROID   My Question or Issue My App closes or stops playing very often while I am listening to music...
  • Dian
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Phonak BT Hearing Aids - Play music locally on phone without having to disconnect my HA

PlanPremiumCountryCanadaDeviceGalaxy Note 10+Operating SystemAndroid 12 My Question or IssueMy Problem is that when I listen to Spotify locally on my phone, it will start playing through my BT Phonak brand hearing Aids - That's fine but as with all o...

  • Casual Listener
  • Plan Premium Country Canada Device Galaxy Note 10+ Operating System Android 12   My Question or Issue My Problem is that when I listen to Spotify locally on my phone, it will start pla...
  • 1113 Views
  • 0 replies
  • 0 likes
  • 1113 Views
  • 0 replies
  • 0 likes

Solved!! Can I play automatically using a URI

I've been trying to make an NFC play an album automatically when touched. I wrote the URI to the tag, but it will only open the album on the mobile app, not play it. Any way to achieve this?

  • Casual Listener
  • I've been trying to make an NFC play an album automatically when touched. I wrote the URI to the tag, but it will only open the album on the mobile app, not play it. Any way to achieve this?
  • AutheusJ2
  • Casual Listener
  • 2623 Views
  • 2 replies
  • 4 likes
  • 2623 Views
  • 2 replies
  • 4 likes

Superuser Contribution Spotify stuttering on Redmi 9S

Hello, I struggle a lot with stutters in Spotify on my Bluetooth earbud at all time. When the app is open or minimized. Downloaded music or streaming. Spotify is the only app that this happens. YouTube, teams calls and everything else works normally....

  • Newbie
  • Hello,   I struggle a lot with stutters in Spotify on my Bluetooth earbud at all time. When the app is open or minimized. Downloaded music or streaming. Spotify is the only app that this happe...
  • Dian
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not opening

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10eOperating SystemAndroid version: G970FXXUFHVE1 My Question or IssueI tried changing my download storage from internal to the sd card. But then spotify restarted and only stayed on a black loading scre...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S10e Operating System Android version: G970FXXUFHVE1   My Question or Issue I tried changing my download storage from internal to the...
  • Dian
  • Spotify Legend
  • 781 Views
  • 1 replies
  • 0 likes
  • 781 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution when filtering out played episodes, current is hid as well

PlanPremiumNetherlands DeviceSamsung Galaxy s10Operating SystemAndroid 12 I listen to a podcast with a ton of episodes. When I want to continue I obviously search the episode I was listening to. The problem is that when I hide episodes I already list...

  • Casual Listener
  • Plan Premium Netherlands   Device Samsung Galaxy s10 Operating System Android 12   I listen to a podcast with a ton of episodes. When I want to continue I obviously search the epis...
  • Eni
  • Moderator
  • 604 Views
  • 5 replies
  • 0 likes
  • 604 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify very slow.

Lately the Spotify application runs very slow either to load my library or a playlist, honestly it is becoming somewhat annoying the long and constant waiting times, and apply some adjustments I read in the community. My Smartphone is a Samsung Galax...

  • Casual Listener
  • Lately the Spotify application runs very slow either to load my library or a playlist, honestly it is becoming somewhat annoying the long and constant waiting times, and apply some adjustments I read...
  • Eni
  • Moderator
  • 3272 Views
  • 9 replies
  • 3 likes
  • 3272 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution Downloaded songs keep undownloading and greyed out

PlanPremiumCountryUnited States DeviceSamsung Galaxy Note 9Operating SystemAndroid 10 So this has been going on for a while. I have a bunch of playlists with songs that I downloaded for offline use. They're all songs from Local Files on my PC. And ev...

  • Regular
  • Plan Premium Country United States   Device Samsung Galaxy Note 9 Operating System Android 10   So this has been going on for a while. I have a bunch of playlists with songs that ...
  • Jeremy
  • Spotify Legend
  • 3675 Views
  • 4 replies
  • 0 likes
  • 3675 Views
  • 4 replies
  • 0 likes

Spotify goes mad when multiple people on group session controls (not in parallel) the song track

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDeviceSamsung Galaxy 9, OnePlus NordOperating System Android My Question or IssueUse case:GET on a group sess...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India Device Samsung Galaxy 9, OnePlus Nord Operati...
  • Taylith
  • Community Legend
  • 152 Views
  • 1 replies
  • 1 likes
  • 152 Views
  • 1 replies
  • 1 likes

Wear OS app doesn´t launch together Android app

PlanPremiumCountryBrazilDevice(Samsung Galaxy S22 Ultra, Samsung Galaxy Watch 4 Classic)Operating System(Android 12, Wear OS 3) My Question or IssueAfter last updates to both apps (Android and Wear OS), Wear OS app does not launch automatically when ...

  • Newbie
  • Plan Premium Country Brazil Device (Samsung Galaxy S22 Ultra, Samsung Galaxy Watch 4 Classic) Operating System (Android 12, Wear OS 3)   My Question or Issue After last updates to both...
  • 284 Views
  • 0 replies
  • 0 likes
  • WearOS
  • 284 Views
  • 0 replies
  • 0 likes

Superuser Contribution Download limit

Impossible to download my playlist`

  • Visitor
  • Impossible to download my playlist`
  • Eni
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto - "getting your selection..."

PlanPremiumCountryUSADeviceSamsung S21 Ultra / GMC Terrain (Android AutoOperating SystemAndroid 12 My Question or Issue I just picked up a new 2022 GMC Terrain. When I select a playlist, I can see the songs, but when I try to play a song, the app han...

  • Newbie
  • Plan Premium Country USA Device Samsung S21 Ultra / GMC Terrain (Android Auto Operating System Android 12   My Question or Issue   I just picked up a new 2022 GMC Terrain.  ...
  • SirSoulBrother
  • Regular
  • 9639 Views
  • 15 replies
  • 10 likes
  • 9639 Views
  • 15 replies
  • 10 likes

If I click on a song link, the app opens but the song doesn't play

If I click on any song link or a playing session link sent by a friend the app opens but then the song doesn't play and I'm not able to join the session.

  • Visitor
  • If I click on any song link or a playing session link sent by a friend the app opens but then the song doesn't play and I'm not able to join the session.
  • Taylith
  • Community Legend
  • 966 Views
  • 1 replies
  • 2 likes
  • 966 Views
  • 1 replies
  • 2 likes

How can I add an album instead of just single songs at a time if i want to

How can I add the whole album at a time instead of clicking on each song I'm going back-and-forth to the artist

  • Visitor
  • How can I add the whole album at a time instead of clicking on each song I'm going back-and-forth to the artist
  • Taylith
  • Community Legend
  • 694 Views
  • 1 replies
  • 1 likes
  • 694 Views
  • 1 replies
  • 1 likes

Solved!! Spotify's music doesn't sound when my S8 is locked

PlanPremium DeviceSamsung Galaxy S8Operating SystemAndroid 9 pie My Question or IssueWhen locking my phone, after few seconds spotify's music stops. And when I unlock my phone, it starts immediately. How could I solve this?

  • Casual Listener
  • Plan Premium     Device Samsung Galaxy S8 Operating System Android 9 pie   My Question or Issue When locking my phone, after few seconds spotify's music stops. And when I unl...
  • jamesrobertwebster
  • Casual Listener
  • 16505 Views
  • 4 replies
  • 5 likes
  • Android 9
    Android Pie
    background
    music stops
    phone locked
    Samsung s8
  • 16505 Views
  • 4 replies
  • 5 likes