I can't sync my music from the laptop to my mobile.

[kdelc]

Hello all !

I got a laptop, running on Windows 8, and a mobile Samsung Galaxy Note 3.

When I had my old laptop i was able to download music, put it in spotify with the local files option, then i dragged and dropped those mp3 in a offline session, it was ok, both device connected one the same wifi so everything was ok.

Since i change my laptop, i can't do this. Both are connected on my wifi, i can put local files in spotify for laptop, i can listen to those tracks on my laptop, but no way to get them on my mobile. Songs stay grey, and the spotify android app tell me that the track is unavailable.

How can I listen my mp3 of the laptop on my mobile with sync like i used to until i changed my laptop.

Thank y'all. 

[Daniel]

Please read the support topic here for assistance setting up local file sync: Listen to local files

Make sure that you are on the same WiFi network and Windows & third party firewalls are configured to allow the Spotify connection through.

Another point to note is that sometimes if a track is stored locally & is also available to stream then when you sync to your device it will automatically use the Spotify streaming version but the data from your playlist. If for some reason the metadata such as track length differs this can cause conflict and break the track. In this instance you are best off removing the local file from your playlist on the desktop and adding the track from the Spotify server then re-sync. This should fix this issue.