I can't watch music videos

[gui98]

I just see the image of the video and share but i can't see. When i press to see doest do anything. 

[Nico]

Hey @gui98! Welcome to the Spotify Community. ^^

That's odd.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know how it goes! ^^

Peace

[gui98]

Now doesn't show any videos 

[Nico]

@gui98

Please let me know the following details:

1. Exact Device (e.g. Samsung Galaxy 4)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

4. About how many playlists do you have?

If you could get back to me with those details it would be great. Thanks! ^^

Peace

[gui98]

Samsung galaxy j5 2016

Android 7.1.1

Spotify 8.4.37.587 version 

I have 39 playlists

[Nico]

@gui98

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[Nico]

@gui98

Can you try to log into your account from from a different device? Please, try to do it from the app on a desktop computer if possible. If you can see the video there, try reinstall the app one more time with these steps. ^^

Peace

[gui98]

Sorry for answer now. I don't have another smartphone but in the desktop app doesn't show any video too. I reinstall both apps and doest the samething.

[Nico]

@gui98

Thanks for letting me know! Just to check, which country is your account set to?

Peace

[gui98]

It's from Portugal

[Nico · Accepted solution]

Thanks! Sorry for the confusion. I'm afraid it doesn't look like this is available in Portugal just yet. There's some more info on this kind of thing here: https://support.spotify.com/article/why-am-i-seeing-different-features-than-my-friends. I hope this helps out 🙂

Peace