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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43357 Views
  • 66 replies
  • 25 likes
  • 43357 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878496 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878496 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26525 Views
  • 4 replies
  • 0 likes
  • 26525 Views
  • 4 replies
  • 0 likes

Spotify keeps deleting offline musics

I'm spotify premium member for about 2 years. In my android device 1033 offline musics exist in my one of playlists. But Spotify keeps deleting my offline musics. I checked my subscription twice, there is no payment error. Its on automatic renew. Why...

  • Regular
  • I'm spotify premium member for about 2 years. In my android device 1033 offline musics exist in my one of playlists. But Spotify keeps deleting my offline musics. I checked my subscription twice, the...
  • Rofikifath
  • Newbie
  • 11562 Views
  • 17 replies
  • 2 likes
  • Bug Playlist
    Offline songs
    slow sync
  • 11562 Views
  • 17 replies
  • 2 likes

Playlist sorting options

Hello there.How can I edit the order of playlists in the Playlists section of Spotify's Android app?

  • Newbie
  • Hello there. How can I edit the order of playlists in the Playlists section of Spotify's Android app?
  • djtonamex
  • Music Fan
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Saved Song Changing

Hi,I saved Pink Life by Pink Guy to my Library. It is the only song I have saved from that album, song #27 on the album.https://open.spotify.com/track/7rE9wYXPgLqZsXVxn2JhU9?si=892VJzGiReimpYllImPhPg At some point in the last couple of weeks, it was ...

  • Newbie
  • Hi, I saved Pink Life by Pink Guy to my Library. It is the only song I have saved from that album, song #27 on the album. https://open.spotify.com/track/7rE9wYXPgLqZsXVxn2JhU9?si=892VJzGiReimpYllIm...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Album art not showing

The album art for Stillmatic - Nas does not show and when a song from stillmatic ends it pauses and won't play the next song automatically. Anyone have the same problem or know a solution?

  • Newbie
  • The album art for Stillmatic - Nas does not show and when a song from stillmatic ends it pauses and won't play the next song automatically. Anyone have the same problem or know a solution?
  • Filipkowicz
  • Newbie
  • 2114 Views
  • 2 replies
  • 0 likes
  • 2114 Views
  • 2 replies
  • 0 likes

Downloaded songs don't appear downloaded.

Hey, The problem, as stated by, literally, 100+ premium users on this forum is that the songs have been downloaded and saved on the phone, but one fine day, the phone won't read those downloaded files. It appears as though the songs haven't been down...

  • Newbie
  • Hey,   The problem, as stated by, literally, 100+ premium users on this forum is that the songs have been downloaded and saved on the phone, but one fine day, the phone won't read those d...
  • TheMisterff1
  • Music Fan
  • 747 Views
  • 1 replies
  • 1 likes
  • 747 Views
  • 1 replies
  • 1 likes

Can't log in

Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiFi/ mobile data.... both ways don't work.

  • Casual Listener
  • Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiF...
  • Justkadding
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

no descarga en sd en tablet android 4.2.2

estimados tengo el problema que no encuentro como no descarga en la memoria externa sd en tablet android 4.2.2

  • Newbie
  • estimados tengo el problema que no encuentro como no descarga en la memoria externa sd en tablet android 4.2.2 
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

SD PROBLEMS HUAWEY P8

I have a HUAWEY P8 LITE and a 16 GB de Card. When i save and download music works but if i download 5 songs at The same time and after put The offline Mode this songs dosnt play. Im crazy, i erase The cache, reinstall The app and try another sd but a...

  • Newbie
  • I have a HUAWEY P8 LITE and a 16 GB de Card. When i save and download music works but if i download 5 songs at The same time and after put The offline Mode this songs dosnt play. Im crazy, i erase Th...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Putting my downloaded songs on micro sd card

Hi,I have a storage problem on my phone and only have 5gb to use for apps etc. So I use my 4gb micro sd card for extra space. But I can't put my downloaded content and songs in my sd-card. I've read this topic to do this>your library>settings>storage...

  • Newbie
  • Hi, I have a storage problem on my phone and only have 5gb to use for apps etc. So I use my 4gb micro sd card for extra space. But I can't put my downloaded content and songs in my sd-card. I've rea...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Local files grey/unplayable

For the last few days I have not been able to download and play local files on my phone.I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung Galaxy S7) and it have been working until a few days ...

  • Regular
  • For the last few days I have not been able to download and play local files on my phone. I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung ...
  • Joe
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Spotify on Android phone

I have Spotify on my Computer and I can also use on my Ipad. However, although it is uploaded onto my Android phone (Motorola) although it looks like music is playing, there is no sound. However, the sound is coming out of my computer. How can I get ...

  • Newbie
  • I have Spotify on my Computer and I can also use on my Ipad.  However, although it is uploaded onto my Android phone (Motorola) although it looks like music is playing, there is no sound.  ...
  • Joe
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Spotify's stocking when screen is offline

Hello together,I am using spotify premium on my Samsung s6 and since I have Premium (again, therefore and in between there wasn't this problem), Spotify is lagging/stocking in it's playing (even in downloaded playlists) as soon as my screen ja on sta...

  • Newbie
  • Hello together, I am using spotify premium on my Samsung s6 and since I have Premium (again, therefore and in between there wasn't this problem), Spotify is lagging/stocking in it's playing (even in...
  • Joe
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

i cant log in !

hello people ! today i was trying to login on my accout but i cant it says "we see you are in another country go to the site and tell us where you are " so i go to the website but it doenst appears where i can say wich country i am

  • Newbie
  • hello people ! today i was trying to login on my accout but i cant it says "we see you are in another country  go to the site and tell us where you are "  so i go to the website but it doe...
  • Joe
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

New phone

I recently got a new phone and it was a Samsung instead of Apple and I downloaded spotify but it deleed every download I've had since I've gotten premium and it won' let me save anything

  • Newbie
  • I recently got a new phone and it was a Samsung instead of Apple and I downloaded spotify but it deleed every download I've had since I've gotten premium and it won' let me save anything 
  • Joe
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Download without saving album?

Is there a way to download or for downloaded songs to remain after un-liking/un-saving album?I enjoy searching for what to listen through artists as well on desktop as on android, and having to save albums to download them really annoys me as saving ...

  • Regular
  •  Is there a way to download or for downloaded songs to remain after un-liking/un-saving album? I enjoy searching for what to listen through artists as well on desktop as on android, and havin...
  • Joe
  • Community Legend
  • 1029 Views
  • 1 replies
  • 0 likes
  • 1029 Views
  • 1 replies
  • 0 likes

Reihenfolge der Songs innerhalb der Playlist ändern

Ich kann die Lieder in meiner Playlist in meiner app nicht verschieben. Wenn man auf benutzerdefiniertes Sortieren klickt bleibt die Reihenfolge dieselbe wie bei kürzlich hinzugefügt und ich habe auch nicht die möglichkeit die Lieder zu verschieben

  • Newbie
  • Ich kann die Lieder in meiner Playlist in meiner app nicht verschieben. Wenn man auf benutzerdefiniertes Sortieren klickt bleibt die Reihenfolge dieselbe wie bei kürzlich hinzugefügt und ich habe auc...
  • mr-propane
  • Casual Listener
  • 75415 Views
  • 8 replies
  • 8 likes
  • 75415 Views
  • 8 replies
  • 8 likes

I have an Android phone and my Spotify music keeps stopping. It's very annoying. Why does it do this

My Spotify music keeps stopping 4 to 6 times every song. What is the problem? Please advice before I cancel. Pete.

  • Newbie
  • My Spotify music keeps stopping 4 to 6 times every song. What is the problem? Please advice before I cancel. Pete.
  • Joe
  • Community Legend
  • 1622 Views
  • 5 replies
  • 0 likes
  • 1622 Views
  • 5 replies
  • 0 likes

Spotify in car

Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem to let me use my steering wheel controls to change s...

  • Newbie
  • Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem t...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Transfer offline files to new device

Dear costumer service,The offline songs are stored under com.spotify.music/files/...I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are shown.I'm a pro user, so why i have to download the songs e...

  • Newbie
  • Dear costumer service, The offline songs are stored under com.spotify.music/files/... I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are ...
  • mightgodeezer
  • Newbie
  • 7659 Views
  • 2 replies
  • 5 likes
  • 7659 Views
  • 2 replies
  • 5 likes

Bluetooth

When I listen to Spotify through Bluetooth, the song title doesn't show on the display in my car. It worked fine for a while. I've also lost the use of the controls to skip songs etc on my media stalk in the car. Any help? Thanks

  • Newbie
  • When I listen to Spotify through Bluetooth, the song title doesn't show on the display in my car. It worked fine for a while. I've also lost the use of the controls to skip songs etc on my media stal...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes